Summary
Overview
Work History
Education
Skills
Timeline
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Jeanine Judge

Crystal Lake,IL

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Overview

22
22
years of professional experience

Work History

Area Manager

Jamba
Geneva, IL
10.2022 - Current
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Modeled best practices for sales and customer service.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.

Managing Partner

Chilis's Bar And Grill
Arlington Heights, IL
07.2010 - 10.2023
  • Set clear expectations and created positive working environment for employees.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and grounds to present positive image.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Culinary Training Manager

Olive Garden Restaurant
Downers Grove, IL
01.2002 - 06.2010
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Directed training programs and development paths for managers and supervisors.
  • Directed field training to enhance participants' skills.

Education

High School Diploma -

Sleepy Hollow High School
Sleepy Hollow, NY
06.1987

Skills

  • Service Delivery Management
  • Investigating Complaints
  • Quality Assurance
  • Performance Improvement
  • Health Code Compliance
  • Inventory Management
  • Reliable and Responsible
  • Work Planning and Prioritizing
  • Servsafe certified in Food Handling, Allergen, Alcohol and Proctor

Timeline

Area Manager

Jamba
10.2022 - Current

Managing Partner

Chilis's Bar And Grill
07.2010 - 10.2023

Culinary Training Manager

Olive Garden Restaurant
01.2002 - 06.2010

High School Diploma -

Sleepy Hollow High School

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Jeanine Judge