Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
CustomerServiceRepresentative
Jeanine Levy

Jeanine Levy

Spring,TX

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and eciency to meet company needs and increase service value.

Overview

24
24
years of professional experience

Work History

Customer Service Executive

Comcast
12.2001 - 07.2025
  • Built strong relationships with customers through active listening and effective communication.
  • Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
  • Utilized problem-solving skills to identify customer needs and provided tailored solutions.
  • Conducted outbound calls to follow up on customer queries or complaints.
  • Developed comprehensive knowledge of company products, services, policies and procedures in order to assist customers efficiently.
  • Maintained accurate records of all conversations with customers for future reference purposes.
  • Researched complex technical problems encountered by customers during product usage and provided appropriate resolutions.
  • Utilized CRM software to track customer interactions and provide personalized service, enhancing customer relations.
  • Managed customer inquiries and resolved issues effectively, contributing to high satisfaction rates.
  • Managed a portfolio of customers, ensuring high retention rates and customer satisfaction.
  • Navigate multiple systems and tools to find information.
  • Build relationships with customers through active listening.
  • Knowledgeable of services to present clear value and services to customers.
  • Utilize problem-solving skills to identify customer needs and provide right size solutions.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.

Retention Specialist

RUI
08.2024 - 02.2025
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients..
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree - Proofreading Certificate

Knowadays
06-2024

Community College of Philadelphia
Phila, Pa
01.1993

Skills

  • Positive Attitude
  • Active Listening Skills
  • Issue Escalation
  • Multitasking
  • Troubleshooting
  • Attention to Detail
  • Problem-Solving
  • Time management
  • Team collaboration
  • Customer engagement
  • Customer relationship management

Timeline

Retention Specialist

RUI
08.2024 - 02.2025

Customer Service Executive

Comcast
12.2001 - 07.2025

No Degree - Proofreading Certificate

Knowadays

Community College of Philadelphia

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE