Jeanine Lionetti
customer service at a call center
Walkertown,NC
Summary
Position Qualification Highly experienced Customer Service focused Manager. Experienced in Hiring, Training and Scheduling individuals. Experienced in balancing cash drawers and making branch deposits. Excellent communication skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
22
22
years of professional experience
Work History
Annuity Customer Service Representative
Actuarial Management Resources
Winston-Salem, NC
12.2021 - 03.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Referred unresolved customer grievances to designated departments for further investigation.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Developed appropriate quotes based on risk information.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
Manager
MCR Donuts, Dunkin Donuts
Middlebury, CT
06.2019 - 08.2019
- Hiring and training new employees
- Scheduling employees to cover the various shifts
- This includes making sure that prime times were covered sufficiently to ensure quick response to customer orders
- Handle issues related to employee performance
- Handle customer complaints
- Performing front counter work (when needed)
- Assisting Baker (when needed)
- Controlling Inventory
- Placing Supply Orders
- Ensuring entire facilities is clean and in order Ensuring store financials are in order including: Verifying Shift Cash outs
- Payroll
- Deposits.
Caregiver
Walkertown, NC
08.2018 - 06.2019
- Moved to North Carolina to assist ill family members
- Responsibilities included transporting to and from medical appointments, cleaning and assist in food preparation.
Teller 1
Liberty Bank
Naugatuck, CT
05.2018 - 08.2018
- Engage with customers and employees to create a positive customer experience
- Exceeding customer service standards and ensuring branch operations are in accordance with the bank policies and procedures
- Actively participate in sales meetings
- Address customer questions and concerns
- Balance a cash drawer
- Process and settle ATM and/or Vault
- Ensure workstation is organized and maintained.
General Manager
MCR Donuts, Dunkin Donuts
Naugatuck, CT
08.2005 - 05.2018
- Responsible to ensure that all aspects of running Multiple Stores properly
- This includes:
- Hiring and training new employees
- Scheduling employees to cover the various shifts
- This includes making sure that prime times were covered sufficiently to ensure quick response to customer orders
- Handle issues related to employee performance
- Handle customer complaints
- Performing front counter work (when needed)
- Assisting Baker (when needed)
- Controlling Inventory
- Placing Supply Orders
- Ensuring entire facilities is clean and in order Ensuring store financials are in order including: Verifying Shift Cash outs
- Payroll
- Deposits.
Manager
New England Donut, Dunkin Donuts
Southbury
03.2002 - 08.2005
- Hiring and training new employees
- Scheduling employees to cover the various shifts
- This includes making sure that prime times were covered sufficiently to ensure quick response to customer orders
- Handle issues related to employee performance
- Handle customer complaints
- Performing front counter work (when needed)
- Assisting Baker (when needed)
- Controlling Inventory
- Placing Supply Orders
- Ensuring entire facilities is clean and in order Ensuring store financials are in order including: Verifying Shift Cash outs
- Payroll
- Deposits.
Education
Business Management
Naugatuck Valley Community College
Accounting
Naugatuck High School
Skills
- Proficient in
- Windows and iOS, Microsoft Office Suite, including Word, Excel, and PowerPoint, Lotus 123 and Internet marketing
- Call Documentation
- Understanding Customer Needs
- Responding to Difficult Customers
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- De-escalation Techniques
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Needs Assessment
- Verbal and Written Communication
- Customer Service
- Data Entry
- POS Systems and Ordering Platforms
- Administrative and Office Support
- Database Management
- Computer Skills
- LiveChat Messaging
- Teamwork and Collaboration
- Work Prioritization
- Policies and Procedures Adherence
- MS Office
- Call Volume and Quality Metrics
- Team-Oriented and Cooperative
- Cultural Awareness and Sensitivity
- Microsoft Office
- Remote Office Availability
- Time Management
- Inbound and Outbound Calling
- Patient and Empathetic
- Document and Records Management
Timeline
Annuity Customer Service Representative
Actuarial Management Resources
12.2021 - 03.2024
Manager
MCR Donuts, Dunkin Donuts
06.2019 - 08.2019
Caregiver
08.2018 - 06.2019
Teller 1
Liberty Bank
05.2018 - 08.2018
General Manager
MCR Donuts, Dunkin Donuts
08.2005 - 05.2018
Manager
New England Donut, Dunkin Donuts
03.2002 - 08.2005
Business Management
Naugatuck Valley Community College
Accounting
Naugatuck High School
Similar Profiles
Samuel BaschnagelSamuel Baschnagel
Application Developer / Web Developer at Actuarial Management ResourcesApplication Developer / Web Developer at Actuarial Management Resources
James BittleJames Bittle
Annuity Customer Service Representative at Actuarial Management ResourcesAnnuity Customer Service Representative at Actuarial Management Resources
Nona MillerNona Miller
Accounting/Customer Service Manager at AMR/ Actuarial Management ResourcesAccounting/Customer Service Manager at AMR/ Actuarial Management Resources
Brook SmithBrook Smith
Operations Manager at Easy StonesOperations Manager at Easy Stones
Brian AtkinsBrian Atkins
Maintenance Technician at Affordable Garage DoorsMaintenance Technician at Affordable Garage Doors