Jeanine Lockett-Berry
Anchorage,AK
Summary
Competent Customer Service Representative equipped with solid time management skills. Driven to exceed goals and build long term relationships with patients.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Geneva Woods Ear, Nose & Throat
03.2025 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Greeted and welcomed Patients providing a positive first impression of the company , treating them with professionalism, compassion and a smile. Schedule Apps with appropriate provider, make follow up calls, collect payments, verify Insurance, up date Demographics.
- Able to identify pertinent information from chart notes, imaging, labs to determine next Appt. Confirming all needed Authorizations.
- Process New Patient Referrals
- Send Medical Records in compliance with HIPAA
Meical Receptionist/Medical Records Specialist
Alaska Oncology & Hematology
09.2021 - Current
- Greet patients and families
- Complete clerical duties including answering phones , responding to emails , voicemail , verifying insurance and collecting copay. Checking Patients in/out. Schedule patients with appropriate provider and procedure , perform any other functions as required by management . Knowledge of medical terminology , Hipaa, excellent judgment , dependability, conscientious performance
- Gathering patient demographic and personal information
- Issuing medical files to persons and agencies according to laws and regulations
- Distribute medical charts to the appropriate departments of the hospital
- Ensure patient charts, paperwork, and reports are completed in an accurate and timely manner
- Keep all medical records confidential and protected as directed by HIPAA
- File all patients�� medical records and information
- Supply the nursing department with the appropriate documents and forms
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
SOUTHSIDE ANIMAL HOSPITAL
03.2019 - 06.2021
- SOUTHSIDE ANIMAL HOSPITAL: RECEPTIONIST - ANCHORAGE, AK. MARCH 2019 - JUNE 2021 Followed all opening procedures, made sure all charts were organized and ready for Doctors, confirmed the bank was correct from the previous day, and addressed emergency calls left on voice mail prioritizing calls by severity, answered multi phone lines, determined the client’s needs and what type of appointment they needed, then scheduled it with appropriate Doctor, checked clients in/out for appointments and surgery’s confirming owners followed all pre-op instructions, answered discharge questions, took payments for service. Received verbal and email prescription requests, then filled their medication, received medical records electronically, then assembled and organized medical records to be faxed or e-mailed. Made sure the area was clean and sanitary. Closing procedures were confirming all charts and necessary documents were correct for next day appointments, reconciling daily financial reports , getting the deposit ready for courier, locking up prescription drugs , turning off all equipment, locking and secured the building for closing.
Transit Operator
PEOPLE MOVER
04.1996 - 07.2018
- Transported Passengers safely, maintained a strict time schedule, followed all Federal, State, and Local Laws, answered questions regarding navigating the bus system, and our city, operated two-way radio, sold day passes, collected fares, provided training for new employees, I worked with a very diverse community on a daily basis always maintaining professionalism , compassion, and patience.
- Also, I was a shop Stewart for a local Union, negotiating contracts with the Municipality of Anchorage (MOA). This involved explaining changes to members contracts regarding policies and procedures, wages, retirement, and scheduling. Also, presenting the financial and contractual changes to the to the MOA and Assembly for approval.
Education
Certificate - Travel and Tourism
Alaska Travel Academy
Anchorage, AK07.1995
GED - undefined
High school GED
Anchorage, AKSkills
- Typing 40 wpm
- 10 key (10 years)
- Microsoft Office (10 years)
- A/P (10 years)
- Multi-line phones (10 years)
- Contract Negotiation (10 years)
- Medical Office Experience (7 years)
- Medical Scheduling (7 years)
- ICD-10
- Commercial driving (10 years)
- Windows (10 years)
- Microsoft Outlook (10 years )
- Recruiting (10 years)
- Microsoft Word (10years)
- Cash handling (10 years)
- Customer service (10 years)
- A/R (10 years)
- Office administration
Accomplishments
I was a contract negotiator for the Municipality of Anchorage for 8 yrs, negotiating contracts for union. This required Policy & Procedure, communicating to the members, working with the Anchorage Assembly
Certification
- Class A CDL January 2020 to July 2023
- CPR/First Aid May 2010 to May 2022
- Air Brake Endorsement
- First Aid
Languages
English
Professional Working
Timeline
Administrative Assistant
Geneva Woods Ear, Nose & Throat
03.2025 - Current
Meical Receptionist/Medical Records Specialist
Alaska Oncology & Hematology
09.2021 - Current
Receptionist
SOUTHSIDE ANIMAL HOSPITAL
03.2019 - 06.2021
Transit Operator
PEOPLE MOVER
04.1996 - 07.2018
GED - undefined
High school GED
Certificate - Travel and Tourism
Alaska Travel Academy
Additional Information
Flagger
I have taken numerous on-line HIPAA courses and OSHA classes as I was the OSHA Inspector at AOH
I have taken numerous HIPAA classes to ensure I am in compliance
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