Jeanine M. Luceri
Boca Raton,FL
Summary
Client service professional with a history of enhancing client satisfaction and retention through personalized service strategies. Recognized for collaborative teamwork and adaptability in dynamic environments. Adept in client communication, problem-solving, and account management. Proven track record in client retention, exceeding KPIs, and fostering strong partnerships that drive business growth. Dedicated to delivering exceptional client service and collaborating cross-functionally to scale and strengthen organizational success.
Overview
17
17
years of professional experience
Work History
Client Service Account Executive
State Collection Service, Inc.
11.2022 - 10.2024
- Delivered outstanding client service, ensuring quality and client satisfaction through prompt, and efficient support.
- Cultivated strong relationships with both new and existing clients, promoting open and transparent communication.
- Presented comprehensive monthly and quarterly analytic reports to clients and internal teams.
- Collaborated cross-departmentally to establish customized onboarding and workflow guidelines for new clients.
- Conducted bi-weekly client meetings to review financial performance and identify improvement opportunities.
- Oversaw ticket management to guarantee timely resolution of client issues.
- Created, monitored, and executed action plans for both internal teams and clients.
Lead Client Manager
Modernizing Medicine
09.2021 - 10.2022
- Collaborated with the implementation team on successfully defining new practice set-up guidelines based on specialty needs
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs
- Served as peer advisor and mentor for Client Managers, trained staff in best practice to prepare for client meetings by anticipating questions and bottlenecks, resulting in average CSAT Score of 4.82/5.0
- Created and currently maintain monthly Internal Ophthalmology Sync with executive stakeholders which brings all departments together in one meeting to resolve any current client issues.
- Fostered relationships with existing clients to maintain 60% client reference-ability year after year (15% over company target)
Revenue Cycle Advisor
Modernizing Medicine
11.2017 - 09.2021
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Responsible for managing and communicating the revenue cycle activities and performance for our ophthalmology client practices
- Advised and regularly consulted with our clients regarding the financial health of their practices
- Conducted weekly A/R reporting to assist our Global teams towards success for our clients
- Established and maintained trusted client relationships that focus on practice revenue performance
Revenue Cycle Specialist
Modernizing Medicine
08.2016 - 11.2017
- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
- Created communications with our gGastro clients on the RCM platform
- Worked scrub fails, Invalids, Rejections, and Denials
- Advised our Global billing operation teams including Benefits and Eligibility, Charges, A/R and Appeals, and Payment Posting Teams on prioritizing based on financial and client requests
- Identifying and efficiently resolving insurance and other billing-related issues
Medical Secretary / Office Coordinator
Florida Eye Microsurgical Institute
05.2009 - 08.2016
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Responsible for opening and closing 3 offices weekly
- All levels of patient interaction with the highest customer service while abiding by HIPAA regulations
- Checking patients in/out, making new charts, word processing, and filing
- Verifying medical insurance, confirming appropriate authorizations for visits
RCM Billing Manager
AllRad Direct
07.2008 - 02.2009
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Troubleshooting denials that were received
- Create weekly AR/AP reports discussed in corporate meetings
- Created SOP's on how to Process claims, Reverse claims, Post payments, and Reprocess denials
- Trained our Global billing department on the use of the LCS computer program
- Assisted employee questions on Medicare versus W/C rates
- Consulted with executive leadership on all aspects of progress
MRI Center Administrator
C & R Imaging
10.2007 - 07.2008
- Implemented center policies and procedures, ensuring compliance with state regulations and licensing requirements.
- Managed the daily operations for optimal center performance, ensuring a smooth and efficient workflow.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting learning environment for patients and staff.
Education
Palm Beach State College
Boca Raton, FLSkills
- Client Relationship Management
- Revenue Cycle Management
- Strategic Account Growth
- Data-Driven Reporting & Analysis
- Cross-Functional Collaboration
- Process Improvement
- Conflict Resolution & Escalation Management
- CRM (Salesforce)
- Workflow Optimization
- Performance analysis
- Client onboarding
- Attention to detail
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Service Account Executive
State Collection Service, Inc.
11.2022 - 10.2024
Lead Client Manager
Modernizing Medicine
09.2021 - 10.2022
Revenue Cycle Advisor
Modernizing Medicine
11.2017 - 09.2021
Revenue Cycle Specialist
Modernizing Medicine
08.2016 - 11.2017
Medical Secretary / Office Coordinator
Florida Eye Microsurgical Institute
05.2009 - 08.2016
RCM Billing Manager
AllRad Direct
07.2008 - 02.2009
MRI Center Administrator
C & R Imaging
10.2007 - 07.2008
Palm Beach State College
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