Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

JEANINE MINCH

Tampa,FL

Summary

Results-driven Claims Resolution Specialist recognized for productivity and efficiency in task completion. Specialize in claim analysis, negotiation strategies, and regulatory compliance to navigate complex claims environments. Excel in problem-solving, communication, and decision-making, ensuring optimal outcomes in high-stakes situations. Bring focused approach to managing caseloads and achieving resolution goals.

Overview

13
13
years of professional experience

Work History

CLAIMS RESOLUTION SPECIALIST

USFTGP
Tampa, USA
12.2022 - Current
  • Review assigned accounts to determine appropriate action needed with regard to claim resolution
  • Researched complex insurance issues to resolve discrepancies in claims data.
  • Determined the correct phase for Transplant claims
  • Retrieves medical records for claim reconsideration.
  • Frequent communication with insurance providers

FINANCIAL COUNSELOR

TAMPA GENERAL HOSPITAL
Tampa, USA
06.2015 - 12.2022
  • Registered patients in the Emergency Room, verified demographics, verified health insurance and auto insurance, calculated and collected co-payments
  • Use of EPIC software
  • Interviewed patients and families, answering questions regarding the financial process during such sessions.

INFORMATION TECH 2

KNOX COUNTY WORKFORCE DEVELOPMENT
ELIZABETHTON, TN
04.2019 - 05.2020
  • Assisted persons in applying for unemployment benefits using the VOS management system, initial application, and monthly recertification
  • Assisted in job searches, creating resumes, and directing persons to state services
  • Supported WIOA Program

PATIENT SERVICE REPRESENTATIVE

BALLAD HEALTH
ELIZABETHTON, TN
12.2017 - 08.2018
  • Registered patients for an office of 5 physicians, scheduled appointments, collected co-payments, verified insurance, and explained patient benefits
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Addressed patient inquiries and concerns, resolving issues promptly and empathetically.

TRANSPLANT FINANCIAL REPRESENTATIVE

BAYLOR ALL SAINTS FW HOSPITAL
FORT WORTH, TX
05.2012 - 03.2015
  • Registered transplant patients for medical procedures, verified demographics, and insurance, collected co-payments, obtained authorizations, trained staff, transported patients, used Eclipsys software

Education

Associate Degree - Office Administrative Services Technology, Medical Administrative Assistant

WASHINGTON STATE COMMUNITY COLLEGE
Marietta, OH
06.2011

Skills

  • Claims analysis
  • Insurance verification
  • EPIC software
  • Financial counseling
  • Attention to detail
  • Effective communication

Affiliations

  • Learning to knit
  • Sour dough bread making

Timeline

CLAIMS RESOLUTION SPECIALIST

USFTGP
12.2022 - Current

INFORMATION TECH 2

KNOX COUNTY WORKFORCE DEVELOPMENT
04.2019 - 05.2020

PATIENT SERVICE REPRESENTATIVE

BALLAD HEALTH
12.2017 - 08.2018

FINANCIAL COUNSELOR

TAMPA GENERAL HOSPITAL
06.2015 - 12.2022

TRANSPLANT FINANCIAL REPRESENTATIVE

BAYLOR ALL SAINTS FW HOSPITAL
05.2012 - 03.2015

Associate Degree - Office Administrative Services Technology, Medical Administrative Assistant

WASHINGTON STATE COMMUNITY COLLEGE

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