Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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JEANINE MINCH

Resolution Claims Specialist
Pineville,LA

Summary

Results-driven Claims Resolution Specialist recognized for productivity and efficiency in task completion. Specialize in claim analysis, negotiation strategies, and regulatory compliance to navigate complex claims environments. Excel in problem-solving, communication, and decision-making, ensuring optimal outcomes in high-stakes situations. Brings focused approach to managing caseloads and achieving resolution goals.

Overview

8
8
years of professional experience

Work History

CLAIMS RESOLUTION SPECIALIST

USFTGP
Tampa, USA
01.2022 - Current
  • Review assigned accounts to determine appropriate action needed with regard to claim resolution
  • Researched complex insurance issues to resolve discrepancies in claims data.
  • Determined the correct phase for Transplant claims
  • Retrieves medical records for claim reconsideration.
  • Frequent communication with insurance providers

FINANCIAL COUNSELOR

TAMPA GENERAL HOSPITAL
Tampa, USA
05.2022 - 12.2022
  • Registered patients in the Emergency Room, verified demographics, verified health and auto insurance, calculated and collected co-payments.
  • Use of EPIC software
  • Interviewed patients and families, answering questions regarding the financial process during such sessions.

Information Tech

Tarrant County Department of Human Services
Watauga, TX
01.2020 - 12.2021
  • Processed child care applications for the state daycare program.
  • Daily entered Covid cases into an Excel spreadsheet and sent to the State Department.
  • Daily entered reports of abuse and neglect into an Excel spreadsheet and sent to the State Department.

INFORMATION TECH 2

KNOX COUNTY WORKFORCE DEVELOPMENT
ELIZABETHTON, TN
04.2019 - 05.2020
  • Assisted persons in applying for unemployment benefits using the VOS management system, initial application, and monthly recertification
  • Assisted in job searches, creating resumes, and directing persons to state services
  • Supported WIOA Program

PATIENT SERVICE REPRESENTATIVE

BALLAD HEALTH
ELIZABETHTON, TN
12.2017 - 08.2018
  • Registered patients for an office of 5 physicians, scheduled appointments, collected co-payments, verified insurance, and explained patient benefits
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Addressed patient inquiries and concerns, resolving issues promptly and empathetically.

Education

Associate Degree - Office Administrative Services Technology, Medical Administrative Assistant

WASHINGTON STATE COMMUNITY COLLEGE
Marietta, OH
06.2011

Skills

  • Claims analysis
  • Insurance verification
  • EPIC software
  • Financial counseling
  • Collections
  • Medical records

Affiliations

  • Sour dough bread making

Timeline

FINANCIAL COUNSELOR

TAMPA GENERAL HOSPITAL
05.2022 - 12.2022

CLAIMS RESOLUTION SPECIALIST

USFTGP
01.2022 - Current

Information Tech

Tarrant County Department of Human Services
01.2020 - 12.2021

INFORMATION TECH 2

KNOX COUNTY WORKFORCE DEVELOPMENT
04.2019 - 05.2020

PATIENT SERVICE REPRESENTATIVE

BALLAD HEALTH
12.2017 - 08.2018

Associate Degree - Office Administrative Services Technology, Medical Administrative Assistant

WASHINGTON STATE COMMUNITY COLLEGE

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JEANINE MINCHResolution Claims Specialist