Jeanine Mutunzi
Fort Worth,TX
Summary
Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Customer Service Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
4
4
years of professional experience
Work History
Quality Control Checker
S&B Industries
Fort Worth, TX
03.2022 - Current
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Inspected [Product or service] with accuracy, reporting problems or defects quickly.
- Identified and helped resolve production problems, increasing output while reducing errors.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
Customer Service Representative
Amazon
Fort Worth, TX
12.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Front Desk Associate
Legend Oaks Healthcare And Rehabilitation
Fort Worth, TX
01.2020 - 11.2021
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Customer Service Representative
Swc
Carrollton, TX
09.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Fossil Ridge High School
Keller, TX05.2018
Skills
- Inspection and Testing Reports
- Food Quality
- Corrective Action Recommendations
- Mathematical Calculations
- Document Quality
- Quality Production
- Quality Improvement
- Information Ordering
- Specifications Conformance
- Perceptual Speed
- Problem Anticipation and Resolution
Timeline
Quality Control Checker
S&B Industries
03.2022 - Current
Customer Service Representative
Amazon
12.2021 - 03.2022
Front Desk Associate
Legend Oaks Healthcare And Rehabilitation
01.2020 - 11.2021
Customer Service Representative
Swc
09.2018 - 12.2019
High School Diploma -
Fossil Ridge High School