Edwin Johnson Sr
Conroe,TX
Summary
Accomplished professional with a proven track record, adept in administrative processes and strategic planning. Demonstrates exceptional leadership and teamwork, enhancing office efficiency and customer service. Excelled in utilizing MS Office Suite to streamline operations, significantly increasing process optimization. Skilled in fostering positive relationships, showcasing flexibility and adaptability in dynamic environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
CIS Assistant OA
DHS-USCIS
01.2024 - Current
- Reviewing information for accuracy, validity, or proper format
- Using computer software such as spreadsheets, databases, or word processing
- Organizing or compiling information in an office setting
- Interacting with customers to respond to inquiries
- Reviewing documentation for routine requests or applications
- Interacting with customers to provide guidance on administrative procedures
- Maintaining data for reports or supervisory inquiries
- Routing office support materials to the appropriate person or location.
- Reviewing routine documents or applications for benefits
- Analyzing cases to respond to customer inquiries regarding benefits
- Using computer software programs to prepare reports for leadership
- Creating and maintaining files in accordance with office procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Asylum's Officer in Training
DHS-USCIS
07.2023 - 01.2024
- producing liaisons is producingliaisons,other benefits asylum applications, conduct credible and reasonable fear screenings, and adjudicate other benefit
applications managed by the asylum program, including motions to reopen and reconsider. - Assignments will be
of more limited scope performed with less independence, and limited complexity. - Adjudicating complex and highly sensitive asylum applications and other adjudications managed by the asylum program; conducting credible/reasonable fear screenings.
- Reviewing applications and supporting evidence, conducting interviews, performing security checks, and
researching information provided by the Refugee, Asylum and International Operations Directorate; the Department of State; and other sources. - Interpreting and applying appropriate policy, regulations, statutes, and precedent decisions to make eligibility
determinations. - Producing written determinations supporting adjudications, such as asylum, NACARA, credible fear, and reasonable fear determinations.
- Establishing and maintaining liaison with external federal agencies non-governmental organizations, and/o
private sector stakeholders involved in asylum benefits
Management Assistant
DOD-Navy
05.2022 - 07.2023
- Created and updated records and files to maintain document compliance.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and charted data and metrics for detailed status reports.
- Coordinate with various Fuels Department Divisions providing, technical assistance, advice guidance, training,
implementation, and policy, procedures for systematic identification, creation, maintenance, and disposition of
Federal Guidelines.
• Ensure paper and electronic files are setup properly to include inactive files are setup properly to include
inactive files and ensure files are maintained in accordance to Federal Guidelines. - Train users on electronic Records Management principles and ensures E-records are Cut-off and relocated to
inactive files area pending disposition.
• Assist customers with identification of records to include handling and storage of material such as For Official
Use Only, Controlled Unclassified Information, and other types of information.
• Collection development, cataloging and classification, reference, circulation, computer system and database
management, preservation and accountability control.
• Ensure that information is accurate and up to date and notifies affected customers of changes to instructions.
• Receive customer requests for collaboration tool use.
• Support other tasks related to Administrative services to include mail and distribution, scanning of records into
PDF, Time-Keeping and creation processing official correspondence.
• Perform daily use of information entry using means such as Microsoft Outlook, Word, Excel, PowerPoint and
other means. - Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
Assistant Hotel Manager
DOD-Army
04.2015 - 05.2022
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
- Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
- Improved employee retention rates through effective recruitment strategies, comprehensive onboarding processes, and ongoing support initiatives.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Implemented safety protocols to maintain a secure environment for guests and staff members alike.
- Collaborated with other department heads to develop streamlined processes for interdepartmental communication and cooperation.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Correctional Officer
Halawa Correctional Facility
01.2015 - 11.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Mail Carrier
Unites States Postal Service
03.2013 - 06.2014
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail on foot to residences and businesses.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Handled mail and packages with care to prevent damage during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Petroleum Supply Specialist
US Army
08.2008 - 09.2012
- Handled and transported fuel to vehicles and aircraft.
- Maintained accurate records of petroleum transactions, tracking volumes received, distributed, and consumed for financial reporting purposes.
- Assembled refueling systems and equipment and performed quality assurance.
- Tested fuel products and handled hazardous materials.
- Conducted regular audits of petroleum storage facilities, ensuring compliance with safety regulations and environmental standards.
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Supervised reception, storage and shipping of fuel.
- Implemented quality control measures to maintain consistency in product specifications across all shipments received from suppliers.
- Coordinated logistics activities for transporting petroleum products between distribution centers and end-users/customers efficiently.
- Assisted in the design/modification of storage facilities to optimize space utilization while adhering to safety/environmental guidelines related to petroleum storage.
- Created spreadsheets using software applications and conducted basic recordkeeping and inventory management procedures.
- Optimized inventory levels by analyzing demand trends, forecasting future needs, and adjusting purchasing strategies accordingly
- Supervised crew of 4 to 15 soldiers, directing workflow, monitored quality and trained in appropriate procedures.
- Achieved zero level of incidents consistently through establishing safety and risk management campaign.
- Optimized efficiency and safety through interpreting technical data including fuel pressure levels, temperatures and quantities.
- Provided specialized training, professional development, and mentoring of soldiers.
- Oversaw processes and procedures for fueling eight million gallons of fuel
Education
Small Business Management And Entrepreneurship - Business
University of Phoenix
Tempe, AZ10.2022
Graduate of Human Resource Management Certificate - Human Resources Management
University of Phoenix
Tempe, AZ12.2021
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ05.2021
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ11.2018
Associate of Applied Science - Criminal Justice
Columbia Southern University
Orange Beach, AL01.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Administrative Processes
- MS Office Suite
- Office Management
- Organizational Development
- Strategic Planning
- Leadership
- Time Management
- Flexible and Adaptable
Timeline
CIS Assistant OA
DHS-USCIS
01.2024 - Current
Asylum's Officer in Training
DHS-USCIS
07.2023 - 01.2024
Management Assistant
DOD-Navy
05.2022 - 07.2023
Assistant Hotel Manager
DOD-Army
04.2015 - 05.2022
Correctional Officer
Halawa Correctional Facility
01.2015 - 11.2017
Mail Carrier
Unites States Postal Service
03.2013 - 06.2014
Petroleum Supply Specialist
US Army
08.2008 - 09.2012
Small Business Management And Entrepreneurship - Business
University of Phoenix
Graduate of Human Resource Management Certificate - Human Resources Management
University of Phoenix
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Associate of Applied Science - Criminal Justice
Columbia Southern University
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