Summary
Overview
Work History
Education
Skills
Timeline
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Jeanine Rowe

Omaha

Summary

Dynamic spa manager with a proven track record in the spa business, excelling in operations management and staff training. Enhanced customer satisfaction through innovative service delivery and effective inventory control. Skilled in business planning and documentation, fostering a positive work environment that led to increased client retention and loyalty.

Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.

Overview

13
13
years of professional experience

Work History

Owner/Operator

Self-employeed
09.2012 - Current
  • Operated daily business functions to ensure smooth workflow and customer satisfaction.
  • Managed inventory levels using point-of-sale systems for efficient stock control.
  • Developed marketing materials and promotional strategies to attract new customers.
  • Trained staff on service protocols and operational procedures for improved performance.
  • Handled customer inquiries and resolved issues promptly to enhance customer experience.
  • Implemented cost-saving measures through effective resource management and vendor negotiation.
  • Maintained compliance with health and safety regulations to ensure a safe environment.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.

Spa Manager

Sakoon the Spa
01.2020 - 06.2020
  • Led team in delivering exceptional spa services, ensuring high customer satisfaction and repeat business.
  • Developed and implemented operational policies to enhance efficiency and streamline treatments.
  • Mentored staff on best practices, fostering professional development and improved service delivery.
  • Oversaw inventory management, optimizing stock levels and reducing costs through strategic vendor negotiations.
  • Ensured compliance with health and safety regulations, maintaining a safe environment for guests and staff.
  • Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
  • Recorded product sales into spa's weekly income report.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Coordinated special events, attracting new clients and boosting overall sales.
  • Managed inventory control, reducing waste and lowering product costs.
  • Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
  • Monitored industry trends, incorporating innovative techniques into existing service offerings when appropriate.
  • Maintained front desk workstation by keeping it clean and organized.

Clinical Esthetician

SkynDeep Med Spa
03.2015 - 01.2020
  • Provided personalized skin assessments to develop tailored treatment plans for clients.
  • Administered advanced facial treatments using state-of-the-art equipment and products.
  • Educated clients on skincare regimens and post-treatment care for optimal results.
  • Mentored junior estheticians in best practices and customer service excellence.
  • Implemented new skincare protocols, improving treatment efficiency and client satisfaction.
  • Managed inventory of skincare products, ensuring availability of essential supplies.
  • Collaborated with medical professionals to enhance treatment offerings and safety standards.
  • Developed marketing strategies to promote services, increasing client engagement and retention.
  • Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
  • Established loyal clientele base due to exemplary services provided, resulting in increased referrals and word-of-mouth business.
  • Performed thorough skin assessments, creating tailored skincare regimens for optimal results.
  • Consistently achieved sales goals by promoting retail products that complemented in-clinic treatments effectively.


Education

Cosmetology License - Cosmetology

Xenon International School of Hair Design
Omaha,NE
06-2000

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning

Timeline

Spa Manager

Sakoon the Spa
01.2020 - 06.2020

Clinical Esthetician

SkynDeep Med Spa
03.2015 - 01.2020

Owner/Operator

Self-employeed
09.2012 - Current

Cosmetology License - Cosmetology

Xenon International School of Hair Design

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Jeanine Rowe