Dedicated Military Social Worker with 14 years of invaluable professional experience, complemented by a profound comprehension and extensive proficiency in the military lifestyle and the wide array of available resources. My aptitude lies in adeptly identifying and suggesting the most advantageous resources and strategies, custom-tailored to meet the distinctive needs of military personnel and their families. By prioritizing the enhancement of their quality of life, my foremost goal is to deliver utmost support and guidance.
Overview
16
16
years of professional experience
Work History
Child and Youth Program Assistant
MCCS Okinawa
03.2023 - Current
Maintained detailed client records.
Planned and executed engaging activities.
Produced detailed progress reports.
Supporting emotional and social growth in clients.
Used positive reinforcement to instill discipline.
Communicated openly with military families.
Facilitated learning through reading and discussion.
Identified and reported potential emotional or developmental issues.
Kept comprehensive records of daily activities.
Managed administrative tasks and supply tracking.
Provided support to social service clients in navigating available resources.
Customer Relations Specialist
Unique Indian Arts
10.2018 - 12.2022
Provided compassionate support to individuals with inquiries and concerns.
Built positive relationships through effective communication.
Resolved client issues and managed client relations.
Consulted with clients to understand their needs and address concerns.
Followed policies and procedures to meet performance expectations.
Offered exceptional support to new and existing clients, finding solutions to their concerns.
Exceeded productivity targets by delivering quality service.
Trained new colleagues on services and best practices.
Assisted clients with payments and payment plans.
Communicated effectively through phone and online messaging.
Analyzed client histories to identify trends and address challenges.
Shared information about available services and community support.
Organized client contracts, records, and reports.
Resolved documentation discrepancies and built trust with clients.
Understood client needs and provided appropriate referrals and resources.
Explained service utilization and maintenance.
Residential Treatment Counselor
Black Hills Children's Home
09.2009 - 04.2010
Quickly handled crises, supporting Indigenous children dealing with intergenerational trauma.
Enforced program rules, taking into account cultural traditions.
Gave feedback and advice, helping residents succeed in the program.
Worked with colleagues to handle resident issues, fostering an inclusive environment.
Tracked resident progress and developed plans, considering their cultural backgrounds.
Cooperated with counselors to create culturally sensitive programs.
Talked with healthcare professionals to better understand residents' needs.
Organized group trips and activities that respect cultural traditions.
Developed educational programs that integrate Indigenous learning methods.
Monitored resident behavior, focusing on the effects of past trauma.
Implemented treatment plans that align with Indigenous healing practices.
Cared for Indigenous youth in a safe environment.
Helped youth develop coping skills, considering the effects of their trauma.
Used suitable interventions to improve children's behavior and emotional well-being.
Recorded incidents involving youth, ensuring understanding of their situations.
Advocated for at-risk Indigenous youth, helping them access resources and programs for healing and progress.
Substitute Teacher, K-12
Crazy Horse High School
12.2007 - 09.2009
Executed designated lesson plans, enhancing students' understanding of key topics.
Taught diverse subjects, ensuring smooth continuity during teacher's absence.
Kept comprehensive attendance and assignment records, preventing discrepancies during teacher absences.
Fostered a learning-friendly and age-appropriate classroom environment.
Tailored instruction to accommodate varied student learning styles and abilities.
Stayed informed on emergency protocols to safeguard students and staff.
Attended training and workshops to improve teaching skills.
Automated office operations by managing client correspondence and data communications.
Substance Abuse Intake Specialist
Anpetu Luta Otipi, Oglala Sioux Tribe
01.2008 - 08.2008
Conducting comprehensive assessments of clients' histories with substance abuse and their treatment needs.
Creating personalized treatment plans, with a special focus on Indigenous clients experiencing high rates of alcohol abuse and generational trauma.
Identifying key treatment goals and potential challenges through detailed reviews of individual diagnoses and histories.
Facilitating group discussions and educational sessions with individuals dealing with substance abuse and their families.
Developing a referral process to connect clients with specialized programs and services.
Implementing programs to enhance problem-solving skills and creative thinking among clients.
Guiding clients in developing their own strategies to manage their problems.
Handling and updating client files and keeping track of their movements.
Inputting data into computer systems for document and information retrieval.
Locating, retrieving, and delivering requested information to authorized users.
Fielding inquiries from prospective clients, arranging tours, and scheduling appointments.