Jeanine Salazar
Santa Paula,CA
Summary
Proven track record in enhancing patient care and streamlining surgical processes at Community Memorial Health System. Skilled in HIPAA compliance and patient coordination, I significantly improved surgery scheduling accuracy and patient experience. Demonstrated expertise in teamwork and problem-solving, ensuring efficient operation and high levels of customer satisfaction.
Overview
18
18
years of professional experience
Work History
Surgery Scheduling Coordinator
Community Memorial Health System
02.2007 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Referral Coordinator Supervisor
Community Memorial Health System
02.2019 - 02.2023
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
- Scheduled and confirmed referral appointments to reduce wait times for patients.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Front Desk Receptionist
Community Memorial Health System
02.2007 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Pacific View
Oxnard, CA06.2005
Skills
HIPAA Compliance
Patient coordination
Insurance Verification
Procedure scheduling
Surgical Knowledge
Maintaining confidentiality
Obtaining authorizations
Educating patients
Office Administration
Verifying insurance
Data entry proficiency
Updating charts
Checking in patients
Payment Collection
Schedule Coordination
EHR systems expertise
Correspondence Writing
EMR Updating
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Problem-solving abilities
Multitasking
Reliability
Timeline
Referral Coordinator Supervisor
Community Memorial Health System
02.2019 - 02.2023
Surgery Scheduling Coordinator
Community Memorial Health System
02.2007 - Current
Front Desk Receptionist
Community Memorial Health System
02.2007 - 06.2018
High School Diploma -
Pacific View
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