Jeanine Santos
Round Rock,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diligent nursing professional brings strong foundation of medical knowledge and patient care expertise, honed over 10 years of industry experience. Trained in direct complex patient care , utilization nurse, prior authorization along side with treatment and patient care with extensive knowledge of CPT, ICD 10 codes and appropriate documentation for treatment/ medical necessity.
Charge nursing professional with focus on patient care and team leadership. Strong skills in clinical decision-making, patient assessment, and care planning. Known for effective communication, adaptability, and teamwork. Dependable in high-pressure environments with commitment to achieving optimal patient outcomes.
Overview
15
15
years of professional experience
Work History
CHARGE NURSE
PAM REHABILITATION HOSPITAL
01.2022 - Current
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Supervised and managed daily scheduling, tasking, and administration.
RN
Seton Highland Lakes Orthopedics
01.2013 - 01.2022
- Pre/Post -operative teaching, Patient education teaching on surgical procedures, Surgery scheduling
- Wound care/post wound care management, reviewing and reporting abnormal lab results/vital signs to physician, mange office/inpatient procedures, Osteoporosis management, coordinate post -surgical pain management, gathering all pre-surgical clearances to include cardiac, primary care doctor reports (review and report abnormal results) coordinating care with operating room/physical therapy, Home
- Health after surgery, rounding on inpatients post -surgery and reporting abnormal finding to physician, performed patient documentation accurately and correctly based on nursing assessment
- Provided and assisted patients with education on post-operative placement for rehab and or home health coordination after surgery
- Provide navigation/coordinate care for patients that are non- funded with assistance on medical supplies, medical coverage through financial assistance, home therapy assistance, outpatient therapy assistance, medication supplies /DME supplies assistance with continued follow up care to ensure that needs were delivered
- Osteoporosis management to include coordinating and arranging bone density testing, lab work review to present to MD, assisting patients with financial paper work if needed to assist with medication co-pay/ medication costs, follow up care for all patients on medication treatments, data collection on progress with medication treatment by reviewing labs/ bone density and reporting improvements with medication regimen to supervising MD, Coordinating follow ups for all needed testing and lab work needed prior to follow ups
- Preoperative teaching to all surgical patients to include coordinating pre/post- operative care, follow up calls with needed surgical clearances prior to surgery, coordinating all needs pre/post- operative
- Arrange and assist patient with scheduling all needed MD appointments for surgical clearances to include coordinating care with Cardiologist, Pulmonology, Primary care physician and or any other providers involved in patient care to ensure proper management of patient care
- Works closely with physicians, physical therapist, case managers, outpatient/inpatient rehab facility in various specialty areas and coordinates a patient's care plan communication and program to ensure positive outcomes
- Under general administrative direction (surgeon)provide patient education related to their illness and planned treatments
- Provide community resources to patient /medical management and assess ongoing health care needs to provide community resources and referrals
- Surgery scheduling for high volume Orthopedic clinic and follow up calls to track progress on all needed surgical clearance needed prior to surgery
- Post -operative follow up calls to include continued patient education for post- operative management / care
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Organized and managed care of patients undergoing various therapies and procedures.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Audited charts and reviewed clinical documents to verify accuracy.
- Educated family members and caregivers on patient care instructions.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Evaluated patient histories, complaints, and current symptoms.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Performed prior authorization review of services requiring notification.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Obtained authorizations from multiple insurance carriers for various levels of care.
Charge Nurse
LVN Balboa Nursing Rehab, Balboa Nursing and Rehabilitation Center
01.2011 - 01.2013
- Of a 65 bed unit, responsible for navigations and management of geriatric patients, including carrying out doctor's orders, updating physicians
- Rendered holistic quality care to patients, utilizing the nursing protocols with excellent knowledge and skill of medication administration via PEG, oral and nasogastric tubes
- Change of dressings, and colostomy care, insertions of catheters as well as assisting with emergency response to sudden patient illness
- Provided emotional support to stressed and depressed patients and built positive relationships with patients and family members
- Exceptional capacity to multitask, manage numerous and completing priorities with ease and foster the provisions of superior patient care
Education
ASN - Nursing
National American University
Austin, TX01.2014
Skills
- EMR Systems
- Laboratory Experience
- Cerner
- Languages
- Spanish - Intermediate
- Certifications and Licenses
- BLS, ACLS
- Assessing a patient's condition and implementing the appropriate medical intervention
- Full results: Expert
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Patient Assessments
- Microsoft Excel
- Case Management
- Patient Advocacy
- Microsoft Word
- Data Collection
- Staff Training
- Microsoft PowerPoint
- Microsoft Outlook
- Direct Patient Care
- Duty Delegation
- Team leadership
- Microsoft Windows
- Resource Assignment
- Time Management
- Coaching and Mentoring
- Nurse and CNA Supervision
- Discharge Planning
- Judgment and Decision-Making
- Patient Care Management
- Healthcare Optimization
- Clinical leadership
- Care coordination
- Interdisciplinary collaboration
- Health education
- Case management
- Care and discharge planning
- Strong clinical judgment
- Advanced cardiovascular life support (ACLS)
- Outpatient care
- Prior authorization
- HIPAA compliance
- Managed care
- Utilization management
- Medical coding
- Telephonic nursing
- Specialized healthcare referrals
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Critical thinking
- Clinical leadership
- Care coordination
- Discharge planning
- Interdisciplinary collaboration
- Health education
- Case management
- Care and discharge planning
- Strong clinical judgment
- Advanced cardiovascular life support (ACLS)
- Outpatient care
- Prior authorization
- HIPAA compliance
- Managed care
- Utilization management
- Medical coding
- Patient transfers and transitions
- Telephonic nursing
- Specialized healthcare referrals
- Student precepting
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Critical thinking
Languages
Spanish
Professional Working
Timeline
CHARGE NURSE
PAM REHABILITATION HOSPITAL
01.2022 - Current
RN
Seton Highland Lakes Orthopedics
01.2013 - 01.2022
Charge Nurse
LVN Balboa Nursing Rehab, Balboa Nursing and Rehabilitation Center
01.2011 - 01.2013
ASN - Nursing
National American University
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