Jeanine Suarez
Fontana,CA
Summary
Accomplished Managing Service Director at Centerline Drivers, adept in operations management and staff development. Demonstrated success in enhancing service delivery efficiency by 30% through strategic planning and leadership. Skilled in database administration and fostering team collaboration, I excel in driving performance improvement and customer engagement. Builds positive rapport, inspires trust, and guides teams towards achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Managing Service Director
Centerline Drivers
San Bernardino, CA
04.2014 - Current
- Lead operations to deliver high customer service levels while managing costs and budgets, and in-house staff
- Oversees employees directly as well as through managerial team
- Manage staff training initiatives and continuous education programs
- Advise on appropriate actions for discipline-related concerns
- Foster an inclusive environment company-wide
- Showcased proficiency in PC use alongside diverse software applications
- Comply with company's Quality Assurance policies and procedures
- Set up weekly meetings to track project progress
- Motivates and leads teams across different divisions within the organization
- Oversee daily attendance and headcount reports
- Managed team's effectiveness using analyzed performance and interaction metrics
- Lead, manage, develop, and motivate the Customer Service Managers and team members.
- Enhanced service delivery efficiency through strategic planning
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
- Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
- Established weekly team meetings to discuss progress on current projects, review trends in customer feedback, and brainstorm solutions for any identified problems or challenges.
- Collaborated with other departments within the organization such as marketing, sales, finance, IT, to ensure smooth functioning of operations across different teams.
- Verified team compliance with established procedures and protocols critical to successful services.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Prepared and maintained budgets, personnel records or training manuals.
- Recruited, interviewed, and hired volunteers and staff.
Transportation Manager
Ruan Transportation
Fontana, California
06.2009 - 04.2014
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Analyzed data to identify trends in order to improve operational efficiency.
- Monitored driver performance and compliance with safety regulations.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Provided guidance on optimal routing strategies for shipments based on cost, time sensitivity, and other criteria.
- Ensured compliance with local, state, federal laws governing the transportation industry.
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
- Implemented new technologies such as GPS tracking systems in order to optimize routes for maximum efficiency.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
- Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
Education
Some College (No Degree) - Criminal Justice
Riverside City College
Riverside, CASkills
- Credit and collections
- Payroll and budgeting
- Database Administration
- Staff Development
- Departmental budgeting
- Sales Support
- Leadership
- Training and Development
- Human Resources
- Understanding of Dot Regulations
- Safety Compliance
- Achievement-Focused
- Analytical Problem-Solving
- Performance Improvement Strategies
- Team training and development
- Operations Management
- Training and mentoring
- Customer Engagement
Accomplishments
- Circle of Excellence 2015,2016,2017,2019,2020,2021
- Customer Service Awards
- Promoted 4 times within 10 years (Management Positions)
References
References available upon request.
Timeline
Managing Service Director
Centerline Drivers
04.2014 - Current
Transportation Manager
Ruan Transportation
06.2009 - 04.2014
Some College (No Degree) - Criminal Justice
Riverside City College
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