Jeanine Taylor
Eloy,USA
Summary
Accomplished L5 Manager with 6.5+ years at Amazon, recognized for effectively solving complex problems and developing impactful solutions, strategies, and mechanisms in ambiguous environments. Proven ability to influence peers, partner teams, and leadership, while demonstrating expertise in tactical and strategic execution across diverse teams. Drives significant business results in areas such as customer experience, revenue, adoption, and engagement, and excels in leading teams and championing Amazon's inclusive environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
MANAGER II, L5/AZA7
AMAZON.COM
11.2018 - Current
- Spearheaded and launched operational strategies to improve customer service, reduce costs, and increase efficiency, increasing utilization to 80% and resulting in a 15% increase in delivered packages.
- Monitored and analyzed operational performance metrics, specifically increasing on-line time from 78% to 90%, to identify areas for improvement.
- Managed and coordinated daily operations for the RSR business line, including staffing, scheduling, and inventory management for 28 associates, while driving Utilization goals, achieving 79-80% average utilization.
- Oversee the development and implementation of operational policies and procedures, ensuring compliance and standardization across last mile logistics.
- Led and motivated teams of 80 associates and +16 leads to consistently meet performance goals. Coached and trained managers, leads, and associates on business processes, developing training modules, proficiency assessments, engagement strategies, and 1:1 best practice to mitigate execution defects and foster a positive work environment, achieving 5% reduction in attrition.
- Developed and implemented innovative tools and resources, including role SOPs for L4/L3 positions, a 'Shark Tank' SOP, engagement strategies, and 1:1 best practice, to improve operational efficiency, team engagement, and employee development.
- Developed and maintained strong relationships with RSR site leaders and associates, program manager teams, other business stakeholders, fostering a culture of trust and collaboration to improve operational efficiency.
- Ensured compliance with safety regulations and quality standards, maintaining a safe working environment and minimizing operational disruptions.
- Monitored and analyzed feedback from leadership, associates, and RSR network sites to identify areas for improvement, implementing specific actions, including creating training modules, SOP updates, and tool improvements, to address key concerns.
- Established strategies to reduce quality defects, demonstrating frugality by Implemented SIM bridge submission on quality defects, reviewed data, daily STU's on SLA or quality defects and incorporated discussions into month Thrive 1:1's. Resulting in a 10% reduction in quality defects within 30 days and then accomplishing a 15% reduction.
- Analyze data to identify trends and develop strategies to improve customer experience.
- Prepared associates, leads, and peers for interviews to support their development and growth. Actively participated in the Amazon interview process for new candidates, contributing to talent review.
- Streamlined and implemented processes for Volume Planning and Capacity Management for the RSR Network, improving execution accuracy in task. An audit system put in place prior to submission of volume planning actions and capacity management. Reduced defects by 92-95%.
- Managed Large Scale Event Contingency Planning, ensuring minimal disruption to operations during events, site closures, weather, site emergencies (flooding, no power, etc.).
- Consistently achieved top 25% in Connection Scores, demonstrating strong communication and relationship-building skills.
PERSONAL TRAINER
INDEPENDENT CERTIFIED PERSONAL TRAINER
01.2008 - Current
- Evaluate client's current fitness level, personal goals and skills.
- Develop personalized training program, nutrition plan and monitor clients progress.
MANAGER I, L4/AZA10
AMAZON.COM
03.2022 - 10.2023
- Managed and executed daily operational tasks within the RSR business line, including staffing, scheduling, and inventory management for up to 28 associates.
- Ensured efficient execution of last-mile logistics processes, consistently meeting or exceeding performance targets (e.g., on-time delivery, utilization).
- Actively managed and resolved escalations from RSR sites, developing solutions and mitigation strategies to minimize disruptions to customer orders and prevent delivery delays.
LEAD, L4 HRLY/AZA10
AMAZON.COM
04.2021 - 03.2022
- Deep Dive intra-day trends and proactively develop action plans, systems, and mechanisms through collaborative team feedback that address operational issues.
- CO FLEX TT compliance improvement: From 78% to 100%.
- Improved Mission Control Utilization: From 48% to 70%.
- Decreased Time in Queue: From 9.5 min to 4.5 min
- Increased Atlas Compliance: From 70% to 99%
- SME for Global Grocery Delivery engagement and development activities.
- Train, develop, and mentor 20+ Interim Leads and 200+ New Hires.
- Participate in daily syncs with leadership to ensure compliance with business quality, productivity, engagement and safety metrics
LEAD DRIVER TRAINER/DTU8
AMAZON.COM
07.2020 - 04.2021
- Regional trainer and mentor for 2000+ new and existing drivers throughout the Southwest Region.
- Utilize business metrics and team feedback to improve onboarding experience.
- Develop a training program utilizing blended learning, inclusion, hands on activities, and field tests to ensure successful application of processes.
- Metrics Improvements:
- Reduced driver attrition by 5.94%
- Driver Safety FICO from 750 to 828 points.
- Driver Training compliance from 80% to 100%
- Score Cards from Fantastic to Fantastic Plus
ON THE ROAD SHIFT ASSISTANT/DPX3
AMAZON.COM
11.2019 - 07.2020
- SME for DA (Delivery Associates) and DSPs (Delivery Service Partners)
- Track and monitor performance to identify process and quality improvement opportunities.
- Effectively promote safety and standard work programs to reduce incidents.
- Metrics Improvement:
- Reduced DPMO (Defects per Million Opportunities) from 3200 to 1400
- Reduced PNOV (Parcel Not on Van) from 20 to 2
- Reduced OODT (Out of Delivery Time) from 34 to 0
- Increase in IAQ (In App Questions) from 2.6 to 4.8
- “2019 and 2020 Delivery Performance Recognition in South West Region” (Top Shop Award)
FOUNDER & OWNER
CARE2SHARE BAKING COMPANY
01.2012 - 04.2018
- Built sales, developed, accrued and maintained 60+ retail store accounts.
- Responsible for all aspects of product development, production, nutrition analysis and maintaining state licensing guidelines and requirements for business.
- Developed and produced business brand, targeted marketing/communication, sales, social media, newsletters.
- Responsible for building Customer Relations.
- Sourced, hired and mentored 20 employees.
Education
Communications
Macomb Community College
Macomb, MISkills
- Customer Service and Obsession
- Safety Ambassador
- Process Simplification and Improvement
- Lean Six Sigma
- Data Analysis, Deep Dive and Interpretation
- Mentorship
- Training, Development and Team Building
- Problem Solving & Critical Thinking
- Adaptability and Flexibility
- Time Management & Prioritization
- Decision Making & Strategic Planning
- Conflict Resolution & Negotiation
- Process Improvement and Optimization
- Logistics Management
- Communication & Presentation Skills
Certification
NASM (National Academy of Sports Medicine) Certification
Hobbies and Interests
Engagement, Sustainability, Mental Health and Wellness Committees, Hiking and Nature, YOGA
Timeline
MANAGER I, L4/AZA10
AMAZON.COM
03.2022 - 10.2023
LEAD, L4 HRLY/AZA10
AMAZON.COM
04.2021 - 03.2022
LEAD DRIVER TRAINER/DTU8
AMAZON.COM
07.2020 - 04.2021
ON THE ROAD SHIFT ASSISTANT/DPX3
AMAZON.COM
11.2019 - 07.2020
MANAGER II, L5/AZA7
AMAZON.COM
11.2018 - Current
FOUNDER & OWNER
CARE2SHARE BAKING COMPANY
01.2012 - 04.2018
PERSONAL TRAINER
INDEPENDENT CERTIFIED PERSONAL TRAINER
01.2008 - Current
Communications
Macomb Community College
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