Jeanine Winborn
Detroit,MI
Summary
Operations Coordinator with expertise in maximizing productivity and ensuring efficient task execution in dynamic environments. Proficient in managing multi-million dollar contracts, resolving customer service escalations, and providing high-level administrative support. Strong communication, problem-solving, and time management skills contribute to operational excellence. Focused on improving performance through meticulous attention to detail and teamwork.
Overview
16
16
years of professional experience
Work History
Operations Coordinator
Budco Financial/Olive Branch, MI
Detroit, MI
01.2023 - Current
- Supervised customer service personnel, enhancing team performance and service quality.
- Established and maintained executive customer contract agreements with Ford Motor Co., Stellantis, and Nissan.
- Facilitated hiring processes for new Operations agents, ensuring alignment with organizational standards.
- Evaluated agent performance through regular monitoring and assessments.
- Designed comprehensive training curriculums and FAQs for consistent call handling by agents.
- Conducted coaching sessions using the SMART method to improve agent call outcomes.
- Collaborated in one-on-one meetings and annual evaluations to drive staff performance improvements.
- Organized team-building activities and corporate community engagement initiatives.
Contract Administrator
Budco Financial, MI
Detroit, MI
01.2015 - 01.2023
- Reviewed and updated company instructional process libraries
- Facilitated interdepartmental communication with Sales, Accounting and I.T departments
- Managed multiple incoming customer inquiry email platforms
- Managed and Maintained multimillion-dollar consumer purchase platform
- Identified areas for operational improvement, developed and implemented new procedures to optimize efficiency
- Prepared reports summarizing key elements of completed contracts.
- Resolved disputes between parties regarding contract clauses and conditions.
- Facilitated communication between multiple parties throughout the duration of a contract period.
Payment Processor
Budco Financial Services
Highland Park, MI
01.2010 - 01.2015
- Conducted customer account balance analysis to identify discrepancies and ensure accuracy.
- Ensured compliance with internal procedures during payment processing.
- Reviewed and corrected contract errors to maintain data integrity.
- Facilitated cross-departmental collaboration to enhance communication on payment processes.
Education
Bachelor of Arts - Speech Communications, Spanish
Wayne State University
Detroit, MI01.2002
Skills
- Project management
- Microsoft Suites Proficient
- Exceptional verbal and written communication skills
- Multiple Multi-million dollar consumer contract management
- Accounts Payable
- Compliance and process adherence
- Training development
Timeline
Operations Coordinator
Budco Financial/Olive Branch, MI
01.2023 - Current
Contract Administrator
Budco Financial, MI
01.2015 - 01.2023
Payment Processor
Budco Financial Services
01.2010 - 01.2015
Bachelor of Arts - Speech Communications, Spanish
Wayne State University
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