Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites
References
Timeline
Generic

Jeanine McBride

Tucson,AZ

Summary

Results-driven professional with over ten years of experience across multiple industries, specializing in contract management and compliance assurance. Demonstrated success in streamlining processes and developing training resources that boost team efficiency and align with organizational standards. Tech-savvy and committed to fostering growth, with a strong focus on delivering impactful outcomes.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Administrative Specialist I- Victim Services

Pima County
Tucson, AZ
03.2024 - 07.2024
  • Provided professional administrative services across departments within Pima County.
  • Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
  • Bridged communication gaps across various departments for project success.
  • Coordinated departmental schedules and meetings.
  • Worked alongside County staff and external organizations to streamline project coordination.
  • Supported operational functions by managing payroll, accounting workflows, and personnel activities.
  • Proposed policy changes derived from analysis of team requirements.
  • Ensured adherence of work unit operations to state and federal regulations.
  • Created solutions for automating information systems focused on generating databases and reports.
  • Analyzed information to aid in generating reports, suggestions, and official letters.

Training & Development Specialist / HR Specialist

Circle the City
Phoenix, AZ
02.2022 - 10.2023
  • Designed and facilitated expansive educational programs in-person and online to strengthen onboarding and compliance processes.
  • Created systematic training procedures while tracking departmental trainee progress.
  • Streamlined introduction programs for recruits, facilitating effortless departure processes.
  • Coordinated with HR and department leaders to evaluate requirements for training.
  • Focused on accuracy and regulatory compliance in handling employee records.
  • Clarified and communicated organizational policies to address team concerns effectively.
  • Promoted advancement opportunities by facilitating growth-focused workshops.
  • Teamed with management to refine training content for targeted positions.

Supervisor, 211 Contact Tracing Operations

Solari Crisis and Human Services
Tempe, AZ
05.2020 - 02.2022
  • Applied strong leadership and problem-solving skills to maintain team efficiency.
  • Analyzed equipment breakdowns and ensured effective crew resource management.
  • Assessed staff performance and offered guidance to improve work quality.
  • Built, managed, and coached both in-sourced and outsourced teams.
  • Enhanced training programs to improve employee knowledge and productivity.
  • Provided coaching and counseling to encourage professional growth.
  • Addressed and solved operational challenges.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Trained new employees on company policies and procedures.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Created new strategies for improving customer service standards within the organization.
  • Promoted peaceful collaboration by mitigating interpersonal issues.

Eligibility Determination Specialist

Solari Crisis and Human Services
Tempe, AZ
07.2017 - 05.2020
  • Facilitated efficient execution of SMI determinations to guarantee accurate and timely completion.
  • Managed case files and maintained synchronization of data for evaluations.
  • Verified eligibility documents to determine program qualifications according to state standards.
  • Addressed benefit-related complaints using precise and clear communication techniques.
  • Engaged with behavioral health experts to optimize eligibility processes.
  • Discovered enhancement areas, aiding in informed decision pathways.
  • Led workshops to ensure new employees understood company guidelines.
  • Documented feedback from customers with accuracy.

Eligibility & Enrollment Specialist

Recovery Innovations International
Phoenix, AZ
03.2015 - 06.2017
  • Processed eligibility submissions ensuring compliance with program requirements.
  • Managed enrollments in state insurance programs, addressing client concerns and ensuring adherence to regulations.
  • Facilitated learning opportunities for staff in enrollment methods and software tool proficiency.
  • Applied regulatory standards leading to exact enrollment conclusions.
  • Coordinated with departments and agencies to ensure accuracy of applicant information.
  • Conducted efforts to educate community members on available benefits and eligibility.
  • Clarified coverage options to potential policyholders addressing questions.
  • Outlined optimal services to align with customer expectations.
  • Facilitated team discussions to enhance enrollment processes.
  • Managed enrollment procedures through data entry and information verification.

Administrative Accounting Specialist

Southwest Human Development
Phoenix, AZ
07.2014 - 02.2015
  • Oversaw financial transactions and executed reimbursements.
  • Conducted eligibility checks to guarantee accurate billing to insurance companies.
  • Developed comprehensive financial statements every month, quarter, and year.
  • Engaged in compliance reviews enhancing database reliability.
  • Worked closely with finance and program departments to achieve accurate account reconciliation.
  • Researched and resolved complex accounting inquiries from internal departments.
  • Maintained precise records through effective invoice coding.
  • Conducted thorough checks on vendor invoices to confirm correctness in advance of payment.

Registration & Eligibility Supervisor

Bayless Behavioral Health
Phoenix, AZ
01.2012 - 07.2014
  • Oversaw department operations, ensuring compliance and efficient daily performance.
  • Created training manuals and programs to boost team efficiency.
  • Addressed questions regarding client eligibility efficiently.
  • Boosted application reliability through rigorous adherence to documentation guidelines.
  • Facilitated team meetings to enhance workflow updates.
  • Ensured staff comprehension of procedures through effective policy explanations.
  • Verified client information by assessing applications for Medicaid, Medicare, and public assistance eligibility.
  • Coordinated with multiple teams to maintain prompt handling of client applications.
  • Resolved complex cases requiring special attention due to conflicting information or unusual circumstances.
  • Maintained applicant records in accordance with agency policy and procedures.
  • Responded promptly to inquiries from clients regarding their eligibility status.

Client Operations Coordinator

Bayless Behavioral Health
Phoenix, AZ
09.2011 - 01.2012
  • Ensured accurate and timely service authorizations to support interdepartmental operations.
  • Acted as liaison among billing, clinical, and intake teams to resolve eligibility discrepancies.
  • Monitored client account activity, maintained records, and addressed operational concerns.
  • Scheduled training sessions and managed documentation flow for compliance and reporting.
  • Coordinated logistics and resource allocation to achieve project deadlines within budget.
  • Cultivated strong client relationships through effective issue resolution and communication skills.
  • Supported organization and execution of operational processes to enhance efficiency.
  • Developed operational plans for peak seasons, ensuring scalability and adaptability.

Treatment Coordinator

Dental Associates
Danbury, CT
10.2007 - 05.2011
  • Oversaw front office operations, including patient check-in/out and treatment scheduling.
  • Collaborated with dental providers to present treatment plans tailored to individual patients.
  • Managed billing inquiries to ensure seamless operations.
  • Enhanced office procedures to facilitate efficient operations.
  • Supported HIPAA standards through meticulous patient record-keeping.
  • Engaged patients to identify specific needs and create customized care solutions.
  • Enhanced service quality by orchestrating departmental care delivery.
  • Scheduled procedures while providing payment option assistance.

Education

High School Diploma -

Cienega High School
Vail, AZ
05-2004

Some College (No Degree) - Healthcare

Pima Community College
Tucson, AZ

Skills

  • Treatment planning
  • Insurance verification
  • Regulatory compliance
  • Problem solving
  • Customer service
  • HIPAA compliance
  • Communication and interpersonal skills
  • Process improvement
  • Conflict resolution
  • Database management
  • Customer engagement strategies
  • Time management and multitasking
  • Training development

Certification

  • Nonviolent Crisis Intervention- CPI Certified Instructor (Crisis Prevention Institute)
  • CPR Certified

Accomplishments

  • Selected as an Emerging Leader at Circle the City; completed a specialized 10-week leadership cohort program and earned certification in April 2023.
  • Honored with the Starfish Award in 2021 and 2022 at Solori—an employee-nominated recognition celebrating impactful leadership and team support as a Supervisor.
  • Recognized by Solori for the Valle del Sol Profiles of Success at the 30th Annual Leadership Awards Celebration (2021) for contributions to organizational growth and community impact.

References

References available upon request.

Timeline

Administrative Specialist I- Victim Services

Pima County
03.2024 - 07.2024

Training & Development Specialist / HR Specialist

Circle the City
02.2022 - 10.2023

Supervisor, 211 Contact Tracing Operations

Solari Crisis and Human Services
05.2020 - 02.2022

Eligibility Determination Specialist

Solari Crisis and Human Services
07.2017 - 05.2020

Eligibility & Enrollment Specialist

Recovery Innovations International
03.2015 - 06.2017

Administrative Accounting Specialist

Southwest Human Development
07.2014 - 02.2015

Registration & Eligibility Supervisor

Bayless Behavioral Health
01.2012 - 07.2014

Client Operations Coordinator

Bayless Behavioral Health
09.2011 - 01.2012

Treatment Coordinator

Dental Associates
10.2007 - 05.2011

High School Diploma -

Cienega High School

Some College (No Degree) - Healthcare

Pima Community College

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