Jeanine (Susan) Humphrey
Glendale,AZ
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
24
24
years of professional experience
Work History
Sales Specialist
Home Depot
08.2010 - 09.2020
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Drafted, finalized and submitted paperwork to complete sales.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Motivated and trained team members to meet and exceed sales goals through positive reinforcement.
Assistant Manger
Bank Of America
Prescott Valley, AZ
08.1996 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Arts - Business Administration
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Corporate Policies and Procedures
- Business Continuity
- Explaining Instructions
- Strategic Analysis
- Product Recommendations
- Equipment Demonstration
- Welcoming Customers
- Handling Customer Complaints
Timeline
Sales Specialist
Home Depot
08.2010 - 09.2020
Assistant Manger
Bank Of America
08.1996 - 10.2019
Associate of Arts - Business Administration
Maricopa Community Colleges - Glendale Community College
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