Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jeaninne Dias

Las Vegas,NV

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Tesoro Corporation
Waianae, HI
01.2015 - 07.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in Timeframe business.
  • Provided ongoing guest service.
  • Stocked shelves and managed inventory through Action and Action.

Receptionist / Office Administrator

Affordable Casket And Moanalua Mortuary
Honolulu, HI
04.2014 - 12.2014
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Delivered clerical support by handling range of routine and special requirements.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Assisted with coordination and hosting of company events.

Gold Buyer

Kama’aina Metals & Jewelry
Waimalu, HI
05.2013 - 12.2013
  • Prepared gold items for resale by removing non-gold elements such as clasps and stones.
  • Determined asking prices on resale gold items by calculating approximate value of gold.
  • Developed marketing strategies to attract business to store by advertising on social media platforms and placing ads in local newspapers.
  • Conducted material testing on gold items to determine items' gold content and veracity.
  • Weighed gold items to obtain total pricing offered for sale from customer.
  • Maintained awareness of current per-ounce prices of gold and precious metals.
  • Negotiated with customers to arrive at mutually agreeable price.
  • Maintained detailed transaction records to assist with day-to-day inventory management and provide insights on customer value and trends.
  • Evaluated gold items such as gold coins, scrap gold, gold bars and bullion.

Receptionist

Bella Pietra Marble And Granite
Honolulu , HI
03.2012 - 06.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered and quickly redirected large volume of calls on central system.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Kept records in CRM to maintain customer data.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.

Sales Support Specialist

Victoria Secret
Honolulu, HI
11.2009 - 03.2011
  • Coordinated responses and resources to handle special client requests.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Provided best-in-class real-time sales support for customers while leading by example for sales team members.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

High School Diploma -

Waianae High School
Waianae, HI
05.1996

Skills

  • Needs Assessment
  • Call Documentation
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Answering Customer Questions
  • Strong Analytical and Problem-Solving Skills
  • Telephone Management
  • Consulting Supervisors
  • Customer Inquiry Response
  • Time Management
  • Information Inputting
  • Microsoft Office
  • Auto Dialers
  • Call Transfers
  • Credit Card Payment Processing
  • Social Perceptiveness
  • Correcting Discrepancies
  • Google Drive
  • Microsoft Internet Explorer
  • Active Listening
  • Microsoft Windows
  • Cash Register Operations
  • Inbound and Outbound Calling
  • Document Conversion
  • Reading Comprehension

Timeline

Customer Service Representative

Tesoro Corporation
01.2015 - 07.2015

Receptionist / Office Administrator

Affordable Casket And Moanalua Mortuary
04.2014 - 12.2014

Gold Buyer

Kama’aina Metals & Jewelry
05.2013 - 12.2013

Receptionist

Bella Pietra Marble And Granite
03.2012 - 06.2012

Sales Support Specialist

Victoria Secret
11.2009 - 03.2011

High School Diploma -

Waianae High School

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Jeaninne Dias