Jean Jocelyn Ayala
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sal And Sons Inc.
03.2022 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Parenting Instructor
Anne Arundel Medical Center
04.2018 - 03.2020
- Provided maternity ward tours in Spanish for expecting parents.
- Provided education pertaining to how to navigate hospital during labor stay.
Core Nurse
Rebecca Fortney Breast Center
04.2019 - 02.2020
- Reduced patient anxiety through effective communication and active listening.
- Conducted thorough assessments of patients'' physical and emotional well-being to inform care decisions.
- Educated family members on proper caregiving techniques, fostering improved patient outcomes at home.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care.
- Delivered high-quality wound care management, minimizing the risk of infection and promoting healing.
- Contributed to higher staff morale by collaborating effectively with fellow nurses and assisting when needed during peak workload periods.
- Provided emotional support to patients facing difficult diagnoses or treatment plans, helping them navigate their healthcare journey with confidence.
- Increased patient satisfaction through consistent monitoring of vital signs and timely intervention during emergencies.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Maintained a clean, safe, and infection-free environment for all patients in the facility.
- Assisted physicians with various medical procedures to ensure efficient delivery of quality care to patients.
- Demonstrated proficiency in utilizing electronic health records systems for accurate data entry and timely information retrieval.
- Documented patient assessment, evaluation and responses to therapy to facilitate therapeutic intervention.
- Fostered strong relationships with clients and families to support comprehensive social, mental and physical care.
- Educated clients and families to support wellness activities, self-care techniques and prevention strategies.
- Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.
- Evaluated patient histories, complaints, and current symptoms as breast triage nurse..
- Prepped patients for in office procedures and provided post-op teaching.
- Assisted Oncology Nurse Navigators with managing complex caseload and filled in during tumor board.
- Implemented a new post-op visit flow chart for better efficacy during patient visit.
- Participated in new hire interview process.
Personal Health Nurse
Conifer Health Solutions
04.2018 - 03.2019
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Organized and managed care of patients undergoing various therapies and procedures.
- Audited charts and reviewed clinical documents to verify accuracy.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Managed accounts meeting expected number of billable hours and claimed cost savings as part of ongoing intervention with the members.
- Assisted in translating for spanish speaking members residing in various states.
- Participated in Orientation committee for an improved new hire orientation process.
Registered Nurse, Women's Surgical Unit
Anne Arundel Medical Center
10.2016 - 04.2018
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Provided specialized care to patients recovering from breast and GYN surgical interventions.
- Provided high quality care to mother and newborn couplets after vaginal and c-section deliveries.
- Facilitated transfer of care of newborns needing further interventions to NICU.
- Provided spanish interpretation for medical providers and interdisciplinary staff for spanish speaking patients.
Registered Nurse, General Surgical Unit
Anne Arundel Medical Center
12.2014 - 10.2016
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Monitored patient reactions after administering medications and IV therapies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Medical Receptionist
Bayside Pediatrics
02.2005 - 09.2011
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Associate of Science - Nursing
Anne Arundel Community College
Arnold, MD05.2015
Skills
- Customer Service
- Clinical Judgment
- Patient and family advocacy
- Compassion and Empathy
- Patient Monitoring
- Professional Bedside Manner
- Lab result interpretation
- High level of autonomy
- Patient Relations
- Patient Assessment
- Patient education and counseling
Accomplishments
- Patient Care - Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to 5 or more patients in hospital environment.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
Certification
- BLS Certification
- Neonatal Resuscitation Certification
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Sal And Sons Inc.
03.2022 - Current
Core Nurse
Rebecca Fortney Breast Center
04.2019 - 02.2020
Parenting Instructor
Anne Arundel Medical Center
04.2018 - 03.2020
Personal Health Nurse
Conifer Health Solutions
04.2018 - 03.2019
Registered Nurse, Women's Surgical Unit
Anne Arundel Medical Center
10.2016 - 04.2018
Registered Nurse, General Surgical Unit
Anne Arundel Medical Center
12.2014 - 10.2016
Medical Receptionist
Bayside Pediatrics
02.2005 - 09.2011
Associate of Science - Nursing
Anne Arundel Community College
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