Jeankerry Augustin
Shenandoah,PA
Summary
Dynamic Process Assistant at Amazon Fulfillment with a proven track record in safety management and workflow optimization. Expert in process improvement and staff mentoring, I successfully identified and resolved operational challenges, enhancing team collaboration and driving business growth. Committed to delivering exceptional customer service and fostering effective employee communications.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon Fulfillment
06.2022 - 09.2024
- Learned and adhered to safety protocols while operating equipment and handling materials
- Collaborated with colleagues to streamline communication and enhance teamwork
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
Supervisor
Antique Rug Cleaning
03.2019 - 02.2021
- Coordinated workflow assignments to optimize productivity among staff.
- Implemented process improvements that enhanced service delivery timelines.
- Conducted performance evaluations to identify areas for development within the team.
- Developed training materials to support onboarding of new employees efficiently.
CDL A OTR Driver
Covenant Transport
05.2018 - 01.2020
- Operated Class A commercial vehicles across long distances, ensuring compliance with federal and state regulations.
- Planned efficient routes to optimize delivery times while maintaining safety standards.
- Conducted pre-trip and post-trip inspections, identifying and addressing mechanical issues promptly.
- Maintained accurate logs of hours driven, fuel usage, and vehicle maintenance for regulatory compliance.
- Communicated effectively with dispatchers regarding route changes and delivery schedules.
- Managed cargo loading and unloading procedures to ensure secure transport of goods.
- Mentored junior drivers on safe driving practices and company policies to enhance team performance.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
- Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
Education
High School Diploma -
Noth Miami Senior High School
Miami, FL07.2011
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Reporting and documentation
- Staff mentoring and coaching
- Fast learner
- Process improvement
- Workflow planning
- Customer and client relations
- Employee communications
- Scheduling
- Customer service
- Invoice processing
Timeline
Process Assistant
Amazon Fulfillment
06.2022 - 09.2024
Supervisor
Antique Rug Cleaning
03.2019 - 02.2021
CDL A OTR Driver
Covenant Transport
05.2018 - 01.2020
High School Diploma -
Noth Miami Senior High School