JEAN-KIRK MICHEL
Boynton Beach
Summary
Dynamic Home Health Care Manager at Kings County Hospital Center with a proven track record in care planning and team collaboration. Enhanced patient satisfaction through personalized care plans and reduced hospital readmissions by optimizing resource allocation. Skilled in conflict resolution and committed to maintaining HIPAA compliance while fostering a culture of continuous improvement.
Experienced with coordinating comprehensive home health care plans. Utilizes team leadership and patient care skills to improve service delivery. Track record of optimizing operations and enhancing patient satisfaction.
Professional in home health care with focus on delivering high-quality patient outcomes. Skilled in team coordination, care planning, and compliance with healthcare regulations. Known for effective communication, adaptability, and results-driven approach. Strong ability to lead teams and ensure optimal patient care in dynamic environments.
Health care management professional with proven track record in overseeing and optimizing home health care services. Combines focus on patient-centric care with ability to lead teams effectively. Reliable and adaptable, ensuring smooth operations and high-quality outcomes.
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home Health Care Manager
Kings County Hospital Center
01.2018 - 04.2025
- Monitored regulatory compliance with state and federal guidelines to maintain high-quality standards in patient care.
- Led multidisciplinary teams to deliver coordinated care tailored to individual patient needs, improving overall health outcomes.
- Resolved conflicts among staff members by mediating discussions and facilitating problem-solving strategies focused on achieving common goals.
- Evaluated patient needs to ensure appropriate allocation of resources and optimal care outcomes.
- Developed comprehensive training programs for new staff members, resulting in improved performance and reduced turnover.
- Established strong relationships with community partners to facilitate referrals and seamless transitions between care settings for patients.
- Enhanced team collaboration by conducting regular meetings, fostering open communication, and promoting best practices in home healthcare management.
- Safeguarded patient privacy by ensuring strict adherence to HIPAA regulations and other guidelines governing confidential information management in a home healthcare setting.
- Improved patient satisfaction by implementing personalized care plans and regular followups.
- Conducted thorough assessments of patients'' physical, emotional, social, and environmental needs to inform customized care plans.
- Managed financial aspects of home healthcare operations, including budgeting, billing, and expense tracking, ensuring cost-effective service delivery.
- Reduced hospital readmission rates through effective coordination of home health services and timely interventions.
- Optimized resource allocation by forecasting staffing requirements based on anticipated client caseloads while staying within budgetary constraints.
- Streamlined scheduling processes for better staff utilization and increased efficiency in service delivery.
- Promoted a culture of continuous learning and professional growth for staff through ongoing training, performance evaluations, and opportunities for career advancement.
- Oversaw the recruitment, hiring, orientation, and ongoing professional development of a diverse team of skilled healthcare professionals.
- Continuously monitored the performance of home health services by reviewing clinical documentation, analyzing metrics reports, and soliciting feedback from patients/families regarding their experiences under care management supervision.
- Enhanced the overall client experience by addressing concerns promptly, maintaining open lines of communication, and keeping patients/families informed about changes in their care plans or health status.
- Collaborated with physicians and other healthcare providers to develop integrated treatment strategies addressing complex medical conditions at home.
- Implemented data-driven quality improvement initiatives that resulted in enhanced patient safety and overall service excellence.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Successfully negotiated client contract renewals to create increased revenue.
- Spearheaded and implemented new projects to expand scope of engagement.
Education
MBA - Health Care Management
Colorado Technical University
Colorado Springs, CO05-2018
Bachelor of Science - Human Biology
Medgar Evers College
Brooklyn, NY05-2006
Skills
- Care planning
- Client confidentiality
- Scheduling coordination
- Home care software
- Case management experience
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Operational efficiency
- Training and mentoring
- Employee supervision
- Team building
- HIPAA guidelines
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Operations management
- Problem identification
- Professionalism
- Staff management
- Interpersonal communication
- Schedule management
- Multidisciplinary team collaboration
- Inventory management
- Written communication
- Personnel management
- Crisis management
- Facility management
- Risk management
- Organizational goal development
- Problem-solving aptitude
- Administrative staff supervision
- Professional networking
Certification
GRP Certification in the making
Languages
French
Full Professional
Spanish
Limited Working
Timeline
Home Health Care Manager
Kings County Hospital Center
01.2018 - 04.2025
MBA - Health Care Management
Colorado Technical University
Bachelor of Science - Human Biology
Medgar Evers College
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