JEAN LUC DACEUS
Hinesville,GA
Summary
Respectful Squad Leader with exemplary skills in supervising and directing personnel, handling issues effectively, and carrying out mission objectives. Astute individual with strong sense of duty and commitment to safety.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Squad Leader
US Army
HINESVILLE, Georgia
01.2022 - Current
- Maintained property and equipment inventory and crew assignments.
- Supervised and provided technical guidance to 3 noncommissioned officers and nine Soldiers
- Supported Crew Supervisor in establishing and updating crew policies and implementing new procedures.
- Submitted work orders to have vehicles and trailers repaired and checked each one thoroughly upon return to service.
- Operated heavy equipment over varied terrains
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors daily basis.
Customer Service Representative
Unigestion Holding SA
Port Au Prince, Haiti
06.2006 - 03.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Effective liaison between customers and internal departments.
Education
Master Of Public Administration - Diplomatic And Political Science
Grand Canyon University
Phoenix, Arizona04.2022
Bachelor of Science - Diplomacy And Political Science
National Academy Diplomatic And Consular
Haiti03.2008
Skills
- Squad Training
- Patrolling Areas
- Event Sequencing
- Mission Objective Accomplishment
- Personnel Mentoring
- Automatic Weapons Operation
- Teamwork and Loyalty
- Coordinating Training
- Equipment Oversight
- Conducting Risk Assessments
- Discipline and Focus
- Offensive and Defensive Combat
- Radio Communications
- Safety Protocols
- Troop Training
- Buddy Care and First Aid
- Offensive and Defensive Combat Operations
- Classroom Instruction
- Supplies Transportation
- Records Reviewing
- Land Navigation
- Physical Fitness
- Conflict Resolution Techniques
- Preventive Equipment Maintenance
- Forward Operations
- Professional Integrity
- Casualty Evacuation
- Logistical Operations
- Ammunition Storage
- Critical Thinking and Analysis
Languages
French
Native or Bilingual
Certification
- Master Resiliency Training - Oct 2020
Timeline
Squad Leader
US Army
01.2022 - Current
Customer Service Representative
Unigestion Holding SA
06.2006 - 03.2013
Master Of Public Administration - Diplomatic And Political Science
Grand Canyon University
Bachelor of Science - Diplomacy And Political Science
National Academy Diplomatic And Consular
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