Dynamic professional with extensive experience at Massachusetts General Hospital, excelling in patient care and security. Proven ability in HVAC systems and refrigeration, complemented by strong communication skills. Adept at ensuring safety and efficiency, consistently enhancing operational standards and patient satisfaction. Proficient in Microsoft Office, contributing to streamlined processes and effective documentation.
Overview
17
17
years of professional experience
Work History
PCA | Cardiac Stepdown Unit
Massachusetts General Hospital
Boston, MA
07.2023 - Current
Company Overview: Boston MA
Take vital signs, glucose, perform EKG, phlebotomy.
Assist with activities of daily living.
Boston MA
Security Ambassador
Massachusetts General Hospital
Boston, MA
11.2020 - Current
Company Overview: Boston MA
Regulated and directed vehicular traffic on Hospital property, responding quickly to emergency situations such as directing emergency vehicles into the Hospital entrances.
Ensured proper ambassador response, notification and follow-up on all occurrences requiring ambassador intervention. Review all documentation to ensure accuracy and completeness.
Boston MA
Identified any suspicious persons onsite; detained them until law enforcement arrived when necessary.
Monitored CCTV cameras, identified potential threats, and took corrective action as needed.
Maintained a safe environment by enforcing safety protocols such as wearing protective gear.
Assisted in monitoring access points throughout the facility including entrances and exits, elevators, stairwells.
Displayed excellent communication skills when interacting with staff members or customers regarding security-related matters.
HVAC Apprentice
Mr. Johnson Heating & Refrigeration
, MA
01.2015 - 12.2020
Company Overview: (617-569-2018)
Inspected, repaired, and installed HVAC equipment including refrigeration and air conditioning compressors, condensers, chillers expansion valves and capillary tubes.
Conducted regular preventive maintenance inspections of refrigeration units, including boilers, gas, and make necessary adjustments or repairs.
Repaired or replaced defective parts in units, damper motors, filters, belts, compressors, heat exchangers, high limit controls.
Performed work on commercial and domestic refrigeration unit chillers, install and recharge, some brazing/soldering.
Worked on cold and hot salad bars, repaired and troubleshot dishwashers, garbage disposals, light fixtures, revolving doors, performed some troubleshooting on automation systems, etc.
Operated a variety of hand and power tools, torch, and tested different equipment.
Tested equipment for safe and proper use in the trade.
Installed timers and wires on different parts of the refrigeration system.
(617-569-2018)
Housekeeping & Room Attendant
Holiday Inn
Brookline, MA
01.2010 - 11.2020
Company Overview: Brookline MA
Keep guests rooms clean and stocked.
Manage guest linens and towels.
Brookline MA
Cleaned guest rooms, including vacuuming carpets and dusting furniture.
Replaced dirty linens with clean items according to established standards of quality control.
Replenished room amenities according to established guidelines.
Responded promptly to requests from guests and other departments.
Resident Security Agent
Public Over
Boston, MA
02.2008 - 01.2012
Company Overview: Boston MA
Maintain environment by monitoring and setting building and equipment controls.
Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
Obtain help by sounding alarms.
Prevent losses and damage by reporting irregularities, informing violators of policy and procedures, restraining trespassers.
Control traffic by directing drivers.
Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Boston MA
Reported any incidents or accidents according to facility protocols.
Conducted daily rounds to check on residents' health and wellness.
Education
Major Appliances, Domestic and Commercial Refrigeration Certificate -
Bay State School of Technology
Canton, MA
05.2008
High School Diploma -
Elliott School
Port au Prince, Haiti
01.1983
Skills
Major Appliances
Domestic and Commercial Refrigeration
Microsoft Windows
Microsoft Word
Microsoft Excel
Related Experience
HVAC Apprentice, Mr. Johnson Heating & Refrigeration, 617-569-2018, 01/01/15, 12/31/20, Inspected, repaired, and installed HVAC equipment including refrigeration and air conditioning compressors, condensers, chillers expansion valves and capillary tubes., Conducted regular preventive maintenance inspections of refrigeration units, including boilers, gas, and make necessary adjustments or repairs., Repaired or replaced defective parts in units, damper motors, filters, belts, compressors, heat exchangers, high limit controls., Performed work on commercial and domestic refrigeration unit chillers, install and recharge, some brazing/soldering., Worked on cold and hot salad bars, repaired and troubleshot dishwashers, garbage disposals, light fixtures, revolving doors, performed some troubleshooting on automation systems, etc., Operated a variety of hand and power tools, torch, and tested different equipment., Tested equipment for safe and proper use in the trade., Installed timers and wires on different parts of the refrigeration system.
Various independent contractors, MA, 01/01/10, 02/29/12
Timeline
PCA | Cardiac Stepdown Unit
Massachusetts General Hospital
07.2023 - Current
Security Ambassador
Massachusetts General Hospital
11.2020 - Current
HVAC Apprentice
Mr. Johnson Heating & Refrigeration
01.2015 - 12.2020
Housekeeping & Room Attendant
Holiday Inn
01.2010 - 11.2020
Resident Security Agent
Public Over
02.2008 - 01.2012
Major Appliances, Domestic and Commercial Refrigeration Certificate -
Radiology Technologist at Massachusetts General Hospital, Massachusetts BostRadiology Technologist at Massachusetts General Hospital, Massachusetts Bost