Jean Mackenley Falaise
Steelton,PA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Warehouse Worker
Amazon
Middletown, PA
09.2024 - Current
Help Desk Technician
Xpressnet
Croix-des-Bouquets, Port-au-Prince, Haiti
06.2012 - 02.2016
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Assisted in the installation of new hardware and software components.
- Performed troubleshooting to diagnose and resolve technical issues.
- Updated antivirus protection on all computers on a regular basis.
- Analyzed system logs to detect potential issues with computer systems.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Maintained an inventory of parts for emergency repairs.
- Identified recurring technical issues and provided solutions to prevent future incidents.
- Installed operating system updates as required by company policy.
Education
Associate of Applied Science - Computer Information Systems
Harrisburg Area Community College
Harrisburg, PASome College (No Degree) - Information Technology
UNASMOH
Port Au Prince, HaitiSkills
- Self-Motivated and Disciplined
- Microsoft Office (Word, Excel, Access, PowerPoint)
- Printers and Peripherals Installation
- Computer configurations
- Software Installation
- Issue diagnosis and resolution
Languages
Haitian Creole
Native/ Bilingual
French
Full Professional
English
Professional
Timeline
Warehouse Worker
Amazon
09.2024 - Current
Help Desk Technician
Xpressnet
06.2012 - 02.2016
Associate of Applied Science - Computer Information Systems
Harrisburg Area Community College
Some College (No Degree) - Information Technology
UNASMOH
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