Jean Marc Moufaouad
Lawrenceville,GA
Summary
Motivated professional experienced in leading teams to success. Possesses exceptional communication and problem-solving skills, as well as a strong ability to build relationships and motivate team members. Proven track record of developing successful teams and achieving organizational objectives.
Overview
24
24
years of professional experience
Work History
TEAM LEAD
Wesco Distribution Center
07.2014 - Current
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement
- Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Coached individuals to develop their technical knowledge as well as soft skills such as communication, teamwork
- Encouraged open dialogue among all employees by creating a safe space for ideas exchange
- Facilitated regular meetings with the team to discuss progress towards goals and identify areas for improvement
- Developed training programs tailored to individual needs that improved overall job performance.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Warehouse Associate
Flowers Bakery
04.2013 - Current
- Reported malfunctioning and damaged equipment to supervisors and scheduled routine maintenance
- Addressed customer questions and recommended appropriate products and services to increase satisfaction
- Processed customer discounts, returns and refunds according to store policies
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Canceled orders based on customer requests, inventory or delivery problems
- Conducted and oversaw contingency plan integration and operations
- Prepared reports to summarize operational results and financial performance
- Promoted products in online communities through weblog or discussion-forum postings
- Notified customers and employees of company promotions and limited-time offers
- Recommended employees for promotions and notified individuals of career progression opportunities
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Analyzed all aspects of corporate logistics to determine most cost-effective and efficient means of transporting products and supplies
- Resolved problems concerning transportation, logistics systems, imports and exports and customer issues
- Established and monitored specific supply chain-based performance measurement systems
- Supervised activities of workers engaged in receiving, storing, testing and shipping products and materials
- Interacted with customers as representative of company
- Operated forklift to pull and load pallets of products for distribution
- Created accurate and timely reports for management review regarding data entry processes
- Proficiently utilized a variety of software programs including MS Word, Excel, and Access
- Successfully managed and processed large volumes of data entry within tight deadlines
- Managed day-to-day operations including scheduling, workload assignments, workflow optimization
- Assessed developments in related departments to anticipate future data entry needs
- Prioritized data entry task optimization by suggesting equipment and software upgrades.
FLORAL MANAGER
Kroger
01.2008 - 12.2015
- Reviewed invoices, work orders, consumption reports, and demand forecasts to estimate peak performance periods and issue work assignments
- Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills
- Supporting high-performance sales teams in identifying customer needs and delivering solutions
- Strong verbal and written communication skills to document sales activities
- Friendly School Secretary offering proven success delivering administrative support to school leaders
- Reputation for positive attitude, determined work ethic and sound judgment
- Adaptable to anticipate issues and proactively solve problems
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Supported Produce department by compiling paperwork and taking detailed meeting minutes
- Improved customer satisfaction by finding creative solutions to problems
- Set up and activated customer accounts
- Consulted with customers to determine best methods to resolve service and billing issues
- Documented conversations with customers to track requests, problems and solutions
- Worked with managers to develop service improvement initiatives
- Ordered supplies based on space and budget availability, current trends and sales projections
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
ASSEMBLER
WIKA Instrument, LP
02.2000 - 12.2007
- Maintained safe and clean working environment by complying with procedures, rules, and regulations
- Met production goals by efficiently managing time while working on the assembly line
- Followed detailed verbal or written instructions and visual aids to perform assembly work
- Inspected parts for defects during each step of the assembly process to ensure quality control standards were met
- Successfully assembled and installed components, equipment, wiring, and piping systems to meet production standards
- Updated assembly documentation to reflect current processes.
Education
Martin Luther King Junior High
Atlanta, GASkills
- Personable and friendly
- Clinical personnel support
- Personal service
- Personalized service
- Leadership
- Communications
- Job Assignments
- Lead Identification
- Production Monitoring
- Daily docket reports
- Energetic personality
- Skills
- Interpersonal communication
- Engaging personality
- Experience
- Personnel information systems
- Screening personnel
- Personalized learning plans
- Interpersonal skills
- Personnel evaluations
- Excellent interpersonal
- Strong Interpersonal Abilities
- Team Monitoring
- Employee Evaluation
- Workplace Safety
- Team Member Motivation
- Assembly and Production
- Product Assembly
- Product Testing
- Quality Inspections
- Product Loading and Unloading
- Assembled Parts and Fabrication
- Hand Saw
- Electrical Assembly
- Logistics
- Schedule Management
- Trend tracking
Timeline
TEAM LEAD
Wesco Distribution Center
07.2014 - Current
Warehouse Associate
Flowers Bakery
04.2013 - Current
FLORAL MANAGER
Kroger
01.2008 - 12.2015
ASSEMBLER
WIKA Instrument, LP
02.2000 - 12.2007
Martin Luther King Junior High