Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Languages
Timeline
Generic

JEAN MARC MPEMBA

Katy,US

Summary

Highly experienced, organized, and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations, and streamlining administrative processes. Possess excellent organizational, communication, and multitasking skills, as well as strong proficiency in the MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations. Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Motivated student with excellent communication and interpersonal skills, looking to gain valuable experience in a professional setting. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Empathetic professional in customer service, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

8
8
years of professional experience

Work History

Machine Operator

Daktronics
Brookings, SD
03.2022 - 08.2024
  • Operated production machinery in a safe and efficient manner while adhering to all safety protocols.
  • I followed detailed instructions from work orders to complete assigned tasks correctly.
  • Cleaned equipment and the work area before, during, and after the shift to promote sanitation.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Promoted efficient operation of production processes through careful control system monitoring
  • Monitored process units and quality control testing performance for plant processes and water quality sampling.
  • Comply with company policies regarding quality control procedures.
  • Record production information such as quantities produced and materials used on daily logs.
  • Adjusted machine settings according to production requirements.
  • Keep detailed reports of maintenance activities performed on machinery.

Postal Support Employee Processing Clerk

Post Office
Brookings, SD
04.2020 - 03.2022
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Ensured that all documents are properly filled out prior to sending out packages.
  • Processed payments and handled cash using point of sale (POS) computer system.
  • Utilized computer systems to track shipments and update delivery status information.
  • Inspected packages for proper labeling and correct postage amounts.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Assisted customers with product returns or exchanges according to established guidelines.
  • Consulted with customers regarding needs and addressed concerns.
  • Coordinated customer service activities with other departments.
  • Provided courteous customer service throughout deliveries.
  • Developed customer service procedures, policies and standards.
  • Developed training materials for customer service representatives.

Certified Nursing Assistant (CNA)

Brooking Health System
Brookings, SD
03.2019 - 03.2020
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
  • Completed daily documentation and charts regarding patient care and input reports into practice databases
  • Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
  • Provided quality care to elderly patients in a long-term care facility setting
  • Helped maintain a positive environment by providing encouragement and support to residents
  • Answered patient call signals and signal lights to determine patients' needs.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted residents in preparing for activities and social programs.
  • Provided emotional support to family members regarding end-of-life decisions.

Custumer Services

Robyson Hotel
Kinshasa, Kinshasa
03.2016 - 01.2019
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Updated and maintained databases with current information.

Education

High School Diploma - BIOCHEMISTRY

COLLEGE JOHN MABUIDI
Kinshasa
07.2014

Some College (No Degree) - Pre-Nursing

SOUTH DAKOTA STATE UNIVERSITY
Brookings, SD, US

BACHELOR OF SCIENCE (B.S.) - COLLEGE OF NURSING CANDIDATE

CHAMBERLAIN UNIVERSITY
Houston
05-2027

Skills

  • Verbal communication
  • Written communication
  • Listening comprehension
  • Confidentiality
  • Ethics
  • Adaptability
  • Attention to detail
  • Good communication
  • Computer skills
  • Teamwork and collaboration
  • Problem solving
  • Office administration
  • Schedule management
  • Administrative support
  • Customer relationship management
  • Time management
  • Problem resolution
  • Program management
  • Call documentation
  • Customer focus
  • Call center operations
  • Multi-task management
  • Report preparation

Volunteer Experience

FRENCH INTERPRETER, HOLY LIFE TARBERNACLE CHURCH, Brookings, SD, Facilitated communication between individuals who spoke French and Lingala by providing interpretation services., Interpreted French and Lingala conversations in a variety of settings, including Church meetings, court hearings and medical appointments.

Languages

  • Lingala, Native
  • French, Native
  • English, Fluent

Languages

English
Native/ Bilingual
French
Native/ Bilingual
LINGALA
Native/ Bilingual

Timeline

Machine Operator

Daktronics
03.2022 - 08.2024

Postal Support Employee Processing Clerk

Post Office
04.2020 - 03.2022

Certified Nursing Assistant (CNA)

Brooking Health System
03.2019 - 03.2020

Custumer Services

Robyson Hotel
03.2016 - 01.2019

High School Diploma - BIOCHEMISTRY

COLLEGE JOHN MABUIDI

Some College (No Degree) - Pre-Nursing

SOUTH DAKOTA STATE UNIVERSITY

BACHELOR OF SCIENCE (B.S.) - COLLEGE OF NURSING CANDIDATE

CHAMBERLAIN UNIVERSITY
JEAN MARC MPEMBA