Jean Marc Valcourt
Port Saint Lucie,FL
Summary
Dynamic bartender with over 10 years of experience in the hospitality sector, specializing in high end establishments and consistently delivering exceptional beverage service while upholding five-star hospitality standards. Recognized multiple times as 'Employee of the Month' for fostering a positive atmosphere and cultivating strong guest relations. Expertise in crafting a diverse array of drinks and managing inventory efficiently, ensuring a clean and organized bar environment. Committed to enhancing the guest experience through strong communication skills and a motivated attitude to build lasting relationships and drive repeat business.
Overview
12
12
years of professional experience
Work History
Bartender
The Boca Raton Resort and Club
Boca Raton, FL
04.2024 - Current
- Consistently delivered exceptional beverage service in fast paced, high end environment.
- Maintained five-star hospitality standards to ensure positive experiences for all guests.
- Mixed and served diverse drinks while upholding friendly, professional demeanor.
- Managed bar inventory efficiently, ensuring cleanliness and organization of bar area.
- Trained new bartenders on service etiquette, cocktail recipes, and luxury brand protocols.
- Developed strong relationships with patrons and colleagues through dedicated service. Refined bartending skills through hands on experience at The Boca Raton.Delivered excellent service with 95% positive reviews.
- Served high customer volumes during special events, nights, and weekends.
Bartender and Server
The Palms Hotel & Spa
Miami Beach, FL
05.2014 - 03.2024
- Greeted guests
- Took beverage orders from the guests.
- Named 'Employee of the month' for several months.
- Mixed alcoholic and non-alcoholic drinks cocktails and other beverage as requested.
- Utilized POS system.
- Maintained cleanliness and organization of bar area to ensure efficient operations.
- Resolved guest complaints promptly, ensuring satisfaction and fostering repeat business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
International
Skills
- Crafting signature cocktails
- Customer service expertise
- Inventory management
- Upselling techniques
- POS Systems proficiency
- Strong multitasking
- Safety and sanitation compliance
- Team player attitude
- Patience and tolerance
- Cash register operation
- Highly reliable
- Teamwork and professionalism
Timeline
Bartender
The Boca Raton Resort and Club
04.2024 - Current
Bartender and Server
The Palms Hotel & Spa
05.2014 - 03.2024
International