Jeanmarie Cataldo
Center Ossipee,NH
Summary
Proven professional with extensive experience in healthcare and administrative roles, notably at Huggins Hospital. Excelled in patient registration and insurance verification, enhancing operational efficiency by implementing an electronic health record system. Renowned for exceptional customer service and the ability to remain calm under pressure, demonstrating strong organization and excellent communication skills.
Highly trained payroll profession and Human Resources .
Overview
23
23
years of professional experience
Work History
Patient Access Coordinator
Huggins Hospital
10.2023 - Current
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
Office Manager & Catering Coordinator
Simone's Wood Fired Craft Kitchen
01.2022 - 05.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Adapted quickly to last-minute changes in event requirements, maintaining high levels of client satisfaction.
Concierge
Silver Creek Assisted Living
04.2021 - 05.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Created welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
Administrative Assistant
Saint Raphael Parish School
03.2017 - 09.2020
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Medical Accounts Payable Clerk
Middlesex Sherriff's Office
07.2015 - 10.2016
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Human Resources Payroll Specialist
Massachusetts State Police
06.2013 - 07.2015
- Ensured accurate and timely payroll processing for over 300 employees on a bi-weekly basis, maintaining strict adherence to deadlines and regulations.
- Maintained thorough documentation of all payroll-related transactions, ensuring a well-organized system for easy reference during audits or reviews.
- Completed payroll accurately and timely to meet employee expectations.
- Maintained confidentiality of employee records and payroll information.
- Coordinated resolution of payroll discrepancies.
- Generated reports to track employee time and attendance.
- Maintained strict confidentiality of sensitive employee information, ensuring compliance with all applicable data privacy regulations.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Updated employee files with new details such as changes in address or salary levels.
- Tracked employee vacation, sick and personal time.
- Collaborated with HR team to develop and implement effective payroll policies, contributing to improved overall operations within the organization.
Benefits & Payroll Coordinator
Middlesex District Attorney's Office
04.2007 - 06.2013
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Created new hire and termination documents for payroll.
- Resolved payroll discrepancies quickly and successfully.
- Completed bi-weekly payroll for 165 employees.
- Provided backup support for fellow team members during peak periods or absences, ensuring uninterrupted payroll processing continuity.
- Collaborated with HR department to maintain accurate employee records, ensuring seamless integration with the payroll system.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
- Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
- Oversaw accurate processing of special payroll situations, such as bonuses, terminations, and leaves of absence, maintaining strict adherence to policies.
- Excellent communication skills, both verbal and written.
Senior Administration Clerk Special Education
Melrose School District
09.2001 - 04.2007
- Managed sensitive information with discretion, maintaining strict confidentiality at all times.
- Established strong working relationships with colleagues, vendors, and clients through consistent communication and professional demeanor.
- Provided exemplary customer service to internal and external clients, resolving issues promptly and professionally.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
- Maintained organized filing systems for easy access to information, improving overall departmental efficiency.
Education
High School Diploma -
Medford High School
Medford, MA05-1978
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Appointment scheduling
- Payment processing
- EMR
- Punctual and hardworking
- Excellent communication
- Payroll documentation
- I-9 documentation
- Payroll reconciliation
Accomplishments
Raised over 20K for The Challenged Athletes Foundation
Timeline
Patient Access Coordinator
Huggins Hospital
10.2023 - Current
Office Manager & Catering Coordinator
Simone's Wood Fired Craft Kitchen
01.2022 - 05.2023
Concierge
Silver Creek Assisted Living
04.2021 - 05.2023
Administrative Assistant
Saint Raphael Parish School
03.2017 - 09.2020
Medical Accounts Payable Clerk
Middlesex Sherriff's Office
07.2015 - 10.2016
Human Resources Payroll Specialist
Massachusetts State Police
06.2013 - 07.2015
Benefits & Payroll Coordinator
Middlesex District Attorney's Office
04.2007 - 06.2013
Senior Administration Clerk Special Education
Melrose School District
09.2001 - 04.2007
High School Diploma -
Medford High School
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