JEAN MARIE DUNLAP
Munford,TN
Summary
Customer- focused professional with 13 years of leadership experience. I like to do research and to help people. I am hardworking, love challenges, and love learning new tasks.
Overview
11
11
years of professional experience
Work History
Front End Team Lead
Wal-Mart Supercenter
Millington, TN
09.2023 - Current
- Respond to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 40 checkout stations to verify adequate cash supply.
- Coach employees and train on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Confirm continual compliance with all applicable laws and regulations regarding store operations.
- Manage efficient cash register operations. Balance Cash Office and have accounting done by deadline set for the day.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintain up-to-date knowledge of store sales, payment policies and security standards.
- Answer customer questions about products and services, help locate merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory.
- Engage in friendly conversation with customer to better uncover individual needs.
- Monitor customers for signs of security concerns and escalated issues to management.
Front End Manager
RESTAURANT DEPOT
07.2020 - 08.2023
- Manage cash flow of store, including cashier operations, bookkeeping and security.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Front Desk Agent
Hilton Garden Inn
09.2019 - 01.2020
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Process payments accurately, efficiently, and securely.
Store Manager
Dollar General
04.2018 - 08.2019
- Conducted daily store operations, including opening/closing procedures, cash handling, personnel scheduling.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Store Manager
Family Dollar
08.2016 - 04.2018
- Conducted daily store operations, including opening/closing procedures, cash handling, personnel scheduling, bookkeeping activities
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Front Desk Agent
Hampton Inn Suites
01.2013 - 07.2016
- Greeted, registered and assigned rooms to hotel or motel guests.
- Processed payments accurately, efficiently, and securely.
Education
Southwest Tennessee Community College GED
A Comprehensive Guide To Medical Coding - Healthcare
Alison
Online 09.2023
Skills
- Retail Management
- Customer Service
- Hospitality
- Payment and Transaction processing
- Problem-Solving Skills
- Oral and Written Communications
- Bookkeeping
- Information Protection
- Administrative Support
Timeline
Front End Team Lead
Wal-Mart Supercenter
09.2023 - Current
Front End Manager
RESTAURANT DEPOT
07.2020 - 08.2023
Front Desk Agent
Hilton Garden Inn
09.2019 - 01.2020
Store Manager
Dollar General
04.2018 - 08.2019
Store Manager
Family Dollar
08.2016 - 04.2018
Front Desk Agent
Hampton Inn Suites
01.2013 - 07.2016
Southwest Tennessee Community College GED
A Comprehensive Guide To Medical Coding - Healthcare
Alison