Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanmarie Payne

Gig Harbor,WA

Summary

With 38 years of experience in support positions, I possess the expertise to turn ideas into reality for organizations and individuals. My strong project management and organizational skills enable me to efficiently multitask and prioritize tasks. I excel in event and meeting planning, leveraging my highly organized nature for seamless execution. Building positive relationships with customers and guests is second nature to me, making me an invaluable asset to any team. Thriving in independent work environments, I require minimal direction while consistently delivering exceptional results. I proactively resolve administrative matters as an effective liaison between departments and vendors, enhancing overall efficiency. My commitment to accuracy and attention to detail ensures the highest quality outcomes. With excellent presentation skills and effective time management abilities, I am ready to contribute as a core member of your team.

Overview

39
39
years of professional experience

Work History

Front Desk Agent/Concierge

The Maritime Inn
09.2021 - Current
  • Greet guests with a friendly and positive attitude
  • Provide information about the hotel, available rooms, rates and amenities
  • Provide information for area dining, activities and entertainment options
  • Manage online and phone reservations
  • Take initiative to prioritize and complete projects to improve efficiency and appearance of the interior and exterior of the hotel
  • Schedule and monitor daily housekeeping staff
  • Respond to guest requests or emergencies
  • Track and maintain inventory for area brochures and breakfast items
  • Work on specialized projects at direction of Manager.

Front Desk Agent/Concierge

The Windswept Motel
09.2018 - 03.2021
  • Greet guests with a friendly and positive attitude
  • Provide recommendations for area activities and dining options
  • Answer phones and take reservations for travelers
  • Take initiative to prioritize and complete projects to improve efficiency and appearance of the interior and exterior of the hotel
  • Schedule and monitor daily housekeeping staff
  • Respond to guest requests or emergencies
  • Track and order housekeeping/cleaning inventory weekly
  • Work on specialized projects at direction of Manager and owner.

Membership Coordinator

The Atlantic Club
04.2005 - 05.2006
  • Guide customers with care to achieve their fitness goals
  • Greet all new members to the Club and provide an overview of services they are available to them
  • Act as liaison between fitness staff and members to create fitness goals
  • Track membership attendance and work with staff to increase attendance
  • Create membership experience events such as book clubs, cooking demonstrations and fitness exhibitions to increase member attendance
  • Take and distribute minutes from Executive team meetings.

Vice President Franchise Relations

Jersey Mike's Franchise Systems, Inc
09.1998 - 03.2004
  • Managed the franchisee relationship and process of constructing and developing over 350 franchise units in 23 states
  • Successfully created and lead project specific initiatives in both operational and marketing areas alongside peers and franchise owners
  • Managed a 10 person team schedule to include store evaluations, new store openings and special assignments to include assisting underperforming units
  • Develop training procedures and processes for products and business improvement
  • Coordinated regional and national franchisee meetings with corporate representatives
  • Created and oversaw the Autopilot program which gave a new franchisee a step by step process for building a Jersey Mike's sub shop and the guidelines to follow
  • Daily interaction with over 100 franchisees
  • Recorded and distributed to Executive team call log for review and follow up
  • Worked with outside marketing agencies to create and implement marketing strategies for all locations.

Production Manager

AT&T
02.1996 - 09.1998
  • Prepare, proofread and edit documents for US Submarine technology distribution
  • Inventory Maintenance
  • Decreased production costs by 10% by instituting an RFP process
  • Work with outside vendors to oversee production to ensure accuracy and delivery of product
  • Travel to visit with production companies for quality control checks
  • Implemented new training courses for new employees.

Administrative and Financial Assistant

Cohig and Associates
05.1994 - 02.1996
  • Provided administrative support to small trading office of 15 traders
  • Worked with main office in Colorado to ensure accuracy on daily trades
  • Special Event Planning.

Marketing Assistant

First Montauk Securities, Inc
03.1991 - 05.1994
  • Provided administrative task and support to Marketing Vice President
  • Managed calendar and made travel arrangements
  • Reviewed expense reports for accuracy
  • Special Event Planning
  • Set up satellite brokerage office in Pennsylvania
  • Screen and direct phone calls and distribute correspondence.

Executive Assistant

First Fidelity Bank
09.1985 - 03.1991
  • Create agenda and documentation for Board of Director meetings
  • Provide administrative support to Credit Manager
  • Provide administrative support to International Lending Vice President
  • Work with customers on money transfers
  • Plan special events and meetings
  • Screen and direct phone calls
  • Manage Executive's calendars and act as the point of contact between staff and Board of Directors.

Education

Administrative Assistant Certificate -

Stuart Business School
08.1985

GED -

Point Pleasant Beach High School
06.1984

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Hospitality services
  • Time Management
  • Credit and cash payments
  • Guest Relations
  • Oral and written communications
  • Hospitality service expertise
  • Guest accommodations
  • Listening Skills
  • Administrative Skills
  • Reservation Systems
  • Front Desk Management
  • Microsoft Office
  • Front Office Support
  • Administrative Support
  • Documentation
  • File Management
  • Training and mentoring
  • Conflict and issue documentation
  • Inventory Oversight
  • Office Management
  • Effective Planning
  • Marketing
  • Record preparation
  • Report Generation
  • Team Oversight
  • Reporting capabilities
  • Computer Skills
  • Problem-Solving
  • Teamwork and Collaboration
  • Phone and Email Etiquette
  • Detail Oriented
  • Data Entry
  • Office Organization
  • Customer Service Management
  • Relationship Building

Timeline

Front Desk Agent/Concierge

The Maritime Inn
09.2021 - Current

Front Desk Agent/Concierge

The Windswept Motel
09.2018 - 03.2021

Membership Coordinator

The Atlantic Club
04.2005 - 05.2006

Vice President Franchise Relations

Jersey Mike's Franchise Systems, Inc
09.1998 - 03.2004

Production Manager

AT&T
02.1996 - 09.1998

Administrative and Financial Assistant

Cohig and Associates
05.1994 - 02.1996

Marketing Assistant

First Montauk Securities, Inc
03.1991 - 05.1994

Executive Assistant

First Fidelity Bank
09.1985 - 03.1991

Administrative Assistant Certificate -

Stuart Business School

GED -

Point Pleasant Beach High School
Jeanmarie Payne