Jeanna Bieber
Springfield,MO
Summary
Branch Rental Manager with extensive experience in optimizing fleet utilization, enhancing customer satisfaction, and driving revenue growth. Proficient in sales strategy development, team management, and operational efficiency. Bringing strong problem-solving skills, effective communication, and a proactive approach to advancing career opportunities.
Overview
7
7
years of professional experience
Work History
Branch Rental Manager
Enterprise Mobility
01.2024 - Current
- Optimized fleet utilization to maximize revenue generation and minimize operational costs.
- Delivered exceptional customer experiences by consistently meeting or exceeding expectations in terms of service quality and speed of delivery.
- Developed strong relationships with local businesses to secure long-term contracts and increase repeat business.
- Enhanced customer satisfaction by efficiently addressing and resolving rental issues.
- Streamlined branch operations for increased profitability by implementing cost-saving initiatives.
- Navigated challenging market conditions to maintain consistent revenue growth through strategic decision-making and adaptability.
- Maintained a high-performing team through effective recruitment, training, and performance management.
- Fostered a positive work environment by promoting teamwork, open communication, and proactive problem solving.
- Evaluated performance metrics regularly to assess progress towards goals, identify areas for improvement, and make data-driven decisions about resource allocation priorities.
- Developed comprehensive sales plans that outlined short-terms targets as well as long-term objectives aimed at expanding the branch's customer base.
- Improved employee morale and retention rates by cultivating a supportive workplace culture that recognized hard work and encouraged professional development.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Managed multiple tasks in high-volume environment.
Assistant Branch Rental Manager
Enterprise Mobility
09.2022 - 12.2023
- Developed new business opportunities by actively participating in community events as well as establishing partnerships with local businesses.
- Identified areas for improvement within the branch operations by evaluating current systems and implementing necessary changes when needed.
- Managed daily branch operations to maintain a smooth workflow and efficient processes.
- Achieved revenue growth through effective sales strategies and upselling techniques.
- Developed strong relationships with corporate clients, resulting in increased repeat business.
- Handled escalated customer complaints professionally, maintaining a positive reputation for the company while finding solutions that satisfied both parties involved.
Management Trainee
Enterprise Rent-A-Car
03.2022 - 08.2022
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Assisted with onboarding of new employees by providing training and development resources.
- Enhanced customer satisfaction with introduction of customer feedback system, allowing for quick resolution of issues and improvements in service quality.
Experienced Server/Bartender Trainer
FD's Grillhouse
05.2017 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Arts - Intercultural And Diversity Communication
Missouri State University
Springfield, MO05.2021
Skills
- Staff Training and Development
- Sales strategy development
- Rental Agreement Procedures/Policies
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Adaptability and Flexibility
- Decision-Making
Accomplishments
Invited to speak on a regional women's leadership panel about how to drive revenue and growth in your operation, as well as helping to train and motivate underperforming employees and helping them transition into your top performing employees through self-proven methods.
Timeline
Branch Rental Manager
Enterprise Mobility
01.2024 - Current
Assistant Branch Rental Manager
Enterprise Mobility
09.2022 - 12.2023
Management Trainee
Enterprise Rent-A-Car
03.2022 - 08.2022
Experienced Server/Bartender Trainer
FD's Grillhouse
05.2017 - 02.2022
Bachelor of Arts - Intercultural And Diversity Communication
Missouri State University