JeAnna Boykin
Mesa,AZ
Summary
Health Administration professional with over 8 years of experience in diverse industries. Strong problem-solving abilities and project management expertise. Proven track record in improving operational efficiency through fraud detection, compliance, and benefits administration. Dedicated to using analytical skills and healthcare knowledge to drive organizational growth and improve patient outcomes.
Overview
7
7
years of professional experience
Work History
Reticle Runner
Kelly Services, Intel
02.2024 - Current
- Managed and conduct approximately 50 regular reticle inspections, ensuring equipment reliability and boosting production rates.
- Place reticles efficiently for wafer checks, enhancing workflow and minimizing fab area downtime.
- Maintain equipment functionality, contributing to improved operational efficiency and output quality.
HVAC Service Apprentice
DAL Air Conditioning and Heating
10.2023 - 02.2024
- Install multiple HVAC piping and wiring to ensure efficient operation and energy savings.
- Insulate ACR pipes to boost performance and minimize energy loss.
- Coordinate crew and equipment transport for timely site readiness.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Upstarted approximately 15 units on new build constructions.
Card Fraud Verification Specialist
JPMorgan Chase
08.2022 - 09.2023
- Analyzed credit card fraud trends, enhancing security measures.
- Exceeded verification goals, improving detection accuracy.
- Identified fraud patterns, enabling proactive prevention strategies.
- Implemented measures that led to a notable decrease in fraud cases.
- Verified approximately 30 fraud applications, reducing fraudulent activities significantly.
Caregiver
Home Instead Senior Care
05.2021 - 04.2023
- Supported seniors in daily activities, enhancing medication adherence and mobility.
- Ensured timely medication, boosting health outcomes and independence.
- Facilitated daily routines, promoting improved physical activity and wellness.
- Monitored health metrics, contributing to enhanced senior well-being.
- Collaborated with families to address care needs, fostering trust and satisfaction.
Behavioral Therapist
Centria Healthcare at Life Skills Academy
07.2021 - 05.2022
- Delivered one on one ABA therapy to children ages 2-6 years, enhancing behavior management and goal achievement.
- Analyzed data to refine treatment plans, improving patient progress.
- Collaborated with teams to support child development and therapy outcomes.
- Guided families through transitions, enhancing coping strategies.
- Documented patient progress, identifying issues through data and interviews.
Home Preservation Specialist
Wells Fargo
06.2020 - 07.2021
- Created custom payment plans, reducing foreclosures by 12%, enhancing homeowner stability.
- Resolved loan issues, ensuring 100% compliance with industry standards.
- Reviewed loan files with 98% accuracy, improving documentation quality.
- Guided homeowners empathetically, building trust and reducing stress.
- Facilitated a 15% decrease in foreclosure rates, positively impacting community.
Benefits Specialist / SME
Aerotek Hodges-Mace
10.2019 - 02.2020
- Managed employee benefits and enrollment issues, approved life events, and resolved dependent verification problems.
- Oversaw employee benefits administration, ensuring timely enrollment and compliance, which enhanced employee satisfaction and reduced inquiries.
- Led employee orientation, boosting awareness of coverage and plan choices.
- Trained approximately 20 new hires per class on policies, enhancing team efficiency and task management.
Outbound Project Manager
WageWorks Inc.
12.2017 - 07.2019
- Led backend projects for commuter, FSA, HSA benefits, boosting client satisfaction.
- Resolved operational issues, ensuring timely project delivery with measurable results.
- Tracked milestones, enhancing project efficiency and client engagement.
- Coordinated cross-functional teams, improving workflow efficiency and reducing delays.
- Analyzed project performance data to identify bottlenecks, leading to actionable insights and measurable improvements in operational processes.
Education
MHA -
University of Phoenix
Phoenix, AZ01.2012
Bachelor of Science - Health Promotion
University of Cincinnati
Cincinnati, OH08.2008
Affiliations
Zeta Phi Beta Sorority, Inc.
Timeline
Reticle Runner
Kelly Services, Intel
02.2024 - Current
HVAC Service Apprentice
DAL Air Conditioning and Heating
10.2023 - 02.2024
Card Fraud Verification Specialist
JPMorgan Chase
08.2022 - 09.2023
Behavioral Therapist
Centria Healthcare at Life Skills Academy
07.2021 - 05.2022
Caregiver
Home Instead Senior Care
05.2021 - 04.2023
Home Preservation Specialist
Wells Fargo
06.2020 - 07.2021
Benefits Specialist / SME
Aerotek Hodges-Mace
10.2019 - 02.2020
Outbound Project Manager
WageWorks Inc.
12.2017 - 07.2019
MHA -
University of Phoenix
Bachelor of Science - Health Promotion
University of Cincinnati
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