Jeanna Cino
Virginia Beach,VA
Summary
Accomplished Case Manager with a proven track record at Sentara Health Plans, adept in documentation proficiency and emotional awareness. Excelled in reducing hospital readmission rates and enhancing patient care through individualized counseling and comprehensive case management. Skilled in fostering interdisciplinary team collaboration and providing patient support, achieving significant improvements in health outcomes.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
5
5
years of professional experience
Work History
Case Manager
Sentara Health Plans
05.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
Integrated Care Manager
Sentara Virginia Beach General Hospital
10.2021 - 03.2023
- Streamlined case management processes for increased efficiency and improved patient experiences.
- Maintained accurate documentation of all case management activities, ensuring compliance with regulatory standards.
- Evaluated patient progress and adjusted care plans accordingly, resulting in better health outcomes.
- Developed strong relationships with community organizations that provided additional resources for patients during their recovery process.
- Served as a liaison between patients, families, medical staff, and external agencies to facilitate effective communication throughout the continuum of care.
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
- Facilitated smooth transfers between hospital departments, minimizing delays in patient care during transition periods.
- Coordinated travel arrangements and contacted family with travel information.
- Managed complex cases involving multiple medical issues or psychosocial challenges by utilizing critical thinking skills and professional expertise in discharge planning processes.
Medical Social Worker
Amedisys Home Health
11.2019 - 10.2021
- Completed psychosocial evaluations and needs assessments.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
- Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
- Explained medical care options to help families make informed healthcare decisions.
- Organized clinical documentation, treatment plans, and referrals.
- Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.
Education
Master of Science - Social Work
Fordham University
Bronx, NY05-2018
Bachelor of Science - Social Work
Molloy College
Rockville Centre, NY05-2017
Skills
- Documentation proficiency
- Emotional awareness
- Patient support
- Staff education and training
- Individualized counseling
- Chronic disease specialized care
- Case Management
Timeline
Case Manager
Sentara Health Plans
05.2023 - Current
Integrated Care Manager
Sentara Virginia Beach General Hospital
10.2021 - 03.2023
Medical Social Worker
Amedisys Home Health
11.2019 - 10.2021
Master of Science - Social Work
Fordham University
Bachelor of Science - Social Work
Molloy College