Jeanna Dorval
Orlando,FL
Summary
Experienced OPS Biological Scientists III well-versed in COVID-19 and looking for challenging new role with progressive organization. Skilled at devising laboratory experiments to investigate.
Overview
20
20
years of professional experience
Work History
Tax Professional
Eighteen Financial LLC
Maitland, FL
05.2012 - Current
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Performed detailed research and used findings to support audit reports.
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Produced US and state income, gift tax and estate tax returns for individuals.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Collected detailed information and required paperwork from clients to complete tax returns.
- Answer client queries regarding tax codes and appropriate deductions Advise clients about investment strategies to minimize their taxes per tax laws
- Accomplish all e-filing goals ahead of schedule
- Assist clients about legal issues, tax amendments and payment plans
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Created innovative internal tools and forms to better service the company and clients.
- Thoroughly researched tax software and played a key role in selection of new tax software for the company.
- Manage 8 employees
OPS Biological Scientist III
Florida Department Of Health
Daytona Beach, FL
09.2020 - 06.2024
- Under general supervision, interviews, evaluates, and monitors clients, provides education.
- Guidance and isolation/quarantine parameters based on Centers for Disease Control and Prevention (CDC) as well as the Florida Department of Health in Broward County recommendations for those individuals who meet case definition for a confirmed, suspect, or probable case of a communicable disease.
- Interviews cases to establish the case history.
- Records and establishes the description and timeline of onset of symptoms and interviews case to determine all possibly exposed individuals.
- Obtains contact information for each of those individuals.
- Explains information and recommendations regarding isolation and quarantine parameters, services available to case, and monitors case for ongoing needs and disease clearance.
- Helps case develop an appropriate plan which may include referral to another agency or professional. Maintains detailed records of cases and assemble these into periodic reports.
- Data entry and familiarity with computer software programs.
- Answers telephone inquiries involved with contact tracing duties related to quarantine and monitoring of contacts.
Contact Tracer
Favorite Healthcare Staffing
Daytona Beach, FL
07.2020 - 08.2020
- Under general supervision, interviews, evaluates, and monitors clients, provides education.
- Guidance and isolation/quarantine parameters based on Centers for Disease Control and Prevention (CDC) as well as the Florida Department of Health in Volusia County recommendations for those individuals who meet case definition for a confirmed, suspect, or probable case of a communicable disease.
- Interviews cases to establish the case history.
- Records and establishes the description and timeline of onset of symptoms and interviews case to determine all possibly exposed individuals.
- Obtains contact information for each of those individuals.
- Explains information and recommendations regarding isolation and quarantine parameters, services available to case, and monitors case for ongoing needs and disease clearance.
- Helps case develop an appropriate plan which may include referral to another agency or professional.
- Maintains detailed records of cases and assemble these into periodic reports.
- Data entry and familiarity with computer software programs. Answers telephone inquiries involved with contact tracing duties related to quarantine and monitoring of contacts.
Customer Service Representative
Health Plan One LLC
Tampa, FL
10.2016 - 12.2017
- Provide information to the customer and place appropriate notes in the system.
- Complete outbound phone calls to potential customers to explain the BCBS insurance booklet.
- Handle a high volume of outbound calls with an emphasis on service to our clients.
- Confirm seminars conference with clients with date, time, and location.
- Ensure customer receives pertinent information regarding our Medicare Advantage Plans.
Medical Coder/Quality Control Manager
ADP Claims Service Group
Lake Mary, FL
02.2012 - 04.2016
- Responsible for properly tracking incoming/outgoing claims packages including final preparation of packages for delivery to the client.
- Opens and date stamps incoming documents and enters relevant claimant level information into the system.
- Photocopies reports, matches reports to the appropriate claims packages and keys information into the system.
- Enter codes for diagnosis (ICD-9) & (CPT) services rendered in accordance with established unit guidelines.
- Responsible for contacting claim handlers and health care providers to obtain clarification of information required in order to properly entering bills.
- Various clerical duties for medical record room which includes creating and pulling charts for established and new claimants.
- Documents and quality control for all incoming/outgoing claims.
- Third party/First parry billing claims for different insurance companies affiliated with ADP.
Medical Billing A/R Supervisor
Dermatology Billing Associates
Casselberry, FL
05.2005 - 06.2011
- Works directly with the insurance company, healthcare provider, and possibly the patient to get a claim processed and paid.
- Required to review and appeal all unpaid and denied claims.
- We use Advanced MD, Clinix and MOD MED/EMA PM systems.
- Review, revise, and re-process every outstanding claim on aging report.
- Monthly quota of 1,200 claims
- All reports must be worked by months’ end
- All correspondence must be worked daily Interface with providers, insurance companies and patients as needed.
- Knowledge of Medicare, managed care and commercial insurances.
- Maintain assigned AR over 90 day percentage
- Track and identify major trends with various insurance Carriers
- Report recurrent problems to A/R supervisor
- Collaborate with doctor’s office staff for required information to process or appeal claims.
- Document account ledgers to include calls made, faxes completed, corrected claims sent, and accounts turned to patient responsibility.
- Reduce claims in the over 90-day category Manage 12 employees
Education
Associate of Science - Business Administration
Seminole State College of Florida
Sanford, FL05.2007
High School Diploma -
Maynard Evans High School
Orlando, FL05.1997
Skills
Environmental conditions
Interpretation of findings
Research management
Customer service
Quality-oriented team player
Account management
Insurance collections
Billing codes
Data entry "alpha" 9,000 key strokes
Data Entry "numeric" 12,000 key strokes
Type 70wpm
Excel
Filing
Word Document
Research/due diligence
Multi-state tax filing
- Medical Terminology
- Billing and Collection Procedures
- Customer Service
- Recruitment and Hiring
- Microsoft Office
- Office Management
- Claims Processing
Timeline
OPS Biological Scientist III
Florida Department Of Health
09.2020 - 06.2024
Contact Tracer
Favorite Healthcare Staffing
07.2020 - 08.2020
Customer Service Representative
Health Plan One LLC
10.2016 - 12.2017
Tax Professional
Eighteen Financial LLC
05.2012 - Current
Medical Coder/Quality Control Manager
ADP Claims Service Group
02.2012 - 04.2016
Medical Billing A/R Supervisor
Dermatology Billing Associates
05.2005 - 06.2011
Associate of Science - Business Administration
Seminole State College of Florida
High School Diploma -
Maynard Evans High School