JEANNA FLOWERS
Pensacola,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Commercial HVAC Service Coordinator
Engineered Cooling Services
06.2023 - Current
- Efficiently managed service requests from commercial clients, including scheduling appointments, dispatching technicians, and coordinating equipment and parts delivery to job sites
- Coordinated with clients to understand their HVAC needs and ensure prompt resolution of service issues, maintaining high levels of customer satisfaction
- Scheduled preventive maintenance visits and inspections for commercial HVAC systems, ensuring compliance with industry standards and regulations
- Communicated effectively with technicians to provide job details, prioritize tasks, and address any on-site challenges or requirements
- Utilized computerized maintenance management systems (CMMS) to track service requests, update job statuses, and generate reports for management review
- Collaborated with the sales team to identify upselling opportunities and provide quotes for additional services or equipment upgrades
- Assisted in the recruitment and training of new HVAC technicians, ensuring alignment with company standards and customer expectations.
Safety Manager
SalSon Logistics
01.2021 - 05.2023
- Maintain safety DQ files and records
- Onboarding new drivers, monitoring driver qualification files and the hiring and selection process
- Assuring DOT drug / alcohol program is compliant with regulations
- Worked in Tenstreet, TMW, HireRight, eScreen, Transman, Geotab, Vestige, Uiia , Comdata and Somba safety
- Pull MVR/ PSP and review before setting interview
- Conduct orientations, ELD, Pre /Post trip training
- Implement safety policies and procedures in compliance with company, local, state, and federal rules and regulations including FMCSA and Department of Transportation (DOT)
- Reviewing hours of service records for accuracy
- Overseeing and implementing the elements of a Crash Management process including coordination of reporting, Camera footage, investigation, documentation and management of incidents and accidents
- Ability to interact cooperatively and collaboratively with others as a team, including those holding divergent and/or opposing views and goals
- Team building and expanding the department, provides training and professional development for management and CMV operators.
Logistics Coordinator/Driver Liaison/CSR
Salson Logistics
04.2019 - 01.2021
- Logistic coordinator with growing experience of managing and tracking incoming freight in an efficient and effective manner
- I have valuable knowledge of dispatching, customer service, HR/ Payroll and load planning
- Dispatched drivers daily, verify all deliveries with signed POD and BOLs for clients, consistent contact with clients for updates on pick up and drop times, defuse the occasional problem and managed dispatch floor of 11 as well as 62 drivers out of our terminal.Highly focused and determined with comprehensive understanding of supply chain and EDI
- I have consistent track record of constantly utilizing best practices that improve efficiently.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Front Office Coordinator/ Customer Service Lead
Kitchen and Bath Solutions
10.2017 - 01.2019
- Confirm with emails and call to and from contractors/ builders/ PMs
- Process new sales orders and inventory check in warehouse
- Help assemble company documents (employee handbook, training manuals etc.) Job costing - help manage invoices, and take payments via over the phone, checks, or through check composer
- Manage marketing efforts (tracking calls, fielding options from vendors who call, collect pictures of finished jobs for website
- Communicate with builders’ contractors to provide regular updates on their estimates and projects
- Lead and quote follow-up calls (to assure process is moving along)
- Order office supplies and other necessities and keep stocked
- Manage the front office and keep the client/project info updated in it
- On board new hires (teaching the CSR, providing documents on the company to help them to learn the company processes)
- Always willing to cover any other general office tasks, needing attention.
Medical Records Coordinator
Atlanta Sports Medicine and Spine
08.2013 - 09.2017
- Medical Records Coordinator handles dual functions at Atlanta Sports Medicine, and works closely with front office personnel, Providers and providers’ staff
- Pull charts daily for patients who are scheduled and make sure that the date of service is stamped on the progress note
- Inserts any lab results or other results needed for review by the provider as per policies and procedures established by ASM and in accordance with licensing and requirements or as instructed by the clinical staff
- Responsible for inserting all other documents in patients’ charts in accordance with program requirements, policies and procedures established at the clinic
- Scan in all Sparrow forms, merge with dictated note, route to online chart as well as place copy in hard chart
- Handle all Subpoenaed records, certify and send out
- Pull charts as needed for special audits and peer review, ASM requests and such
- Transfer old charts to new charts
- Prepare new charts and have them handy for use as new patients join Atlanta Sports Medicine
- Make copies of various forms when required
- Mail out requests for records, presented with a properly completed medical release
- Make copies of records in response to in-coming medical releases
- Order forms and other necessary supplies when needed.
Hospitality Specialist
MDT Personnel
06.2012 - 08.2013
- Efficiently and effectively fill open positions
- Research and recommend new sources for candidate recruiting
- Utilize the Internet for recruitment
- Post positions to appropriate Internet sources and build networks to find qualified candidates
- Communicate with staffing coordinators and employees regularly to establish rapport, gauge morale, and source new candidate leads
- Create contacts within industry and maintain regular contact with possible future candidates
- Assist with the completion of accurate and timely processing of payroll paperwork
- Follow up with requests for information and answer basic employee inquiries regarding employment, policies, procedures, organizational maintenance and/or record keeping
- Perform a variety of administrative support duties as assigned
- Prepare reports, charts, presentation data, or logs as required and according to established specifications
- Copy, route and file appropriate documents in an accurate and timely manner
- Review, track, complete and/or monitor staff itineraries, calendars, expense reports, or other functional reports as needed.
Education
Georgia Perimeter Tech
01.2019
Grad -
High School
01.2000
Skills
- Communication Skills: Written/Verbal
- Active listening
- Interpersonal skills
- Analytical Skills
- Critical thinking
- Problem-solving
- Attention to detail
- Decision-making
- Time management
- Prioritization
- Planning and scheduling
- Project management
- Teamwork Skills
- Collaboration
- Conflict resolution
- Leadership
- Delegation
- Patience
- Empathy
- Adaptability/Flexibility
- Open-mindedness
- Innovation
- Out-of-the-box thinking
- Process Improvement
- Improvement plan knowledge
- Audit reporting
- Resource Utilization
Timeline
Commercial HVAC Service Coordinator
Engineered Cooling Services
06.2023 - Current
Safety Manager
SalSon Logistics
01.2021 - 05.2023
Logistics Coordinator/Driver Liaison/CSR
Salson Logistics
04.2019 - 01.2021
Front Office Coordinator/ Customer Service Lead
Kitchen and Bath Solutions
10.2017 - 01.2019
Medical Records Coordinator
Atlanta Sports Medicine and Spine
08.2013 - 09.2017
Hospitality Specialist
MDT Personnel
06.2012 - 08.2013
Georgia Perimeter Tech
Grad -
High School
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