Jeanna Gentry
Liberty,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Service Advisor
Chapel Hill Tire
05.2023 - Current
- Manage customer interactions and schedule appointments with proficiency
- Greet customers and assess their service needs, providing accurate estimates and clear explanations of repair options
- Coordinate with technicians to ensure timely service and quality repairs
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Pharmacy Technician
Harris Teeter
01.2020 - 07.2023
- Managed the processing of upwards of 100 prescriptions by maintaining exactness in both data input and billing records.
- Streamlined third-party billing through effective coordination of insurance and coinsurances.
- Assist pharmacists in preparing and dispensing medications, ensuring accuracy and compliance with regulations
- Provide excellent customer service, answering questions and resolving issues efficiently
- Process prescription orders and maintained patient records in accordance with HIPAA regulations
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
Healthcare Billing Report Specialist
Laboratory Corporation of America (LabCorp)
02.2016 - 05.2023
- Handled daily processing of over 300 specimens using Microsoft Office software.
- Ensured accuracy in billing through collaboration with healthcare teams and insurance providers.
- Assisted in writing, revising, and piloting 30+ SOPs
- Maintained security of HIPAA-related documents and materials.
- Ensured compliance with company policies and relevant regulations throughout the entire reporting process.
Customer Service Clerk
Harris Teeter
06.2011 - 01.2020
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
BioWorks Process Technician -
Alamance Community College
11.2021
Pharmacy Technician Certification -
Pharmacy Technicians University
08.2020
Bachelors of Science - Public Health, Concentration in Community Health Education
University of North Carolina at Greensboro
Greensboro, NC05.2015
Skills
- Customer service
- Salesforce
- Microsoft suite efficient
- Time management
- Detail orientation
- Communication skills
- Multitasking and organization
- Strong work ethic
- Work prioritization
- Calm and professional under pressure
- Team collaboration
Timeline
Service Advisor
Chapel Hill Tire
05.2023 - Current
Pharmacy Technician
Harris Teeter
01.2020 - 07.2023
Healthcare Billing Report Specialist
Laboratory Corporation of America (LabCorp)
02.2016 - 05.2023
Customer Service Clerk
Harris Teeter
06.2011 - 01.2020
BioWorks Process Technician -
Alamance Community College
Pharmacy Technician Certification -
Pharmacy Technicians University
Bachelors of Science - Public Health, Concentration in Community Health Education
University of North Carolina at Greensboro
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