Jeanna Griffin

Accurate in processing payments and efficient in completing Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Talented assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval, enhance storage procedures, reduce physical storage needs and maintain information security. Skilled at researching and resolving discrepancies. Currently I am working through a temp agency employed with the same company Morgan Stanley and I am trained in 3 different departments one is digital support, help client, branch and Financial Advisors (FA) navigate on Morgan Stanley online. I help with technical issues, for example help troubleshoot why a client is not able to login or if the website, page is unavailable and help locate documents like tax and assist with download on turbo tax or QuickBooks or even help linking external account. Second department I am trained in is cash management help client and FA with the banking side example checking and brokerage account with distribution navigation like P.A.i.D or with helping branch navigating to print out branch check or assisting with wire information or how to set it up. I am also trained in debit cards, for example removing blocks on debit cards or doing credit balance adjust when the balance is not correct on the account. I can help clients ordering new cards and checks and stay adhered to compliance and regulation while resolving issues on the phone.