Jeanna Jackson

• Fostered a culture of success that recognized and rewarded outstanding performance, productivity, and sales achievements.
• Implemented effective risk management policies resulting in significant reduction of bank losses.
• Cultivated strong relationships with new and existing clients, ensuring personalized financial solutions and fostering branch loyalty.
• Strategically planned work schedules to ensure optimal staffing levels for seamless operations.
• Streamlined daily operations, improving efficiency and driving branch revenue growth.
• Effectively delegated tasks to employees, meticulously assessing work quality and timeliness.
• Consistently achieved the highest branch operations score during each quarter of leadership.
• Motivated and guided team members to reach their full potential, driving branch profitability in challenging economic conditions.

• Successfully led multiple branches in challenging markets, driving sales growth and customer retention in two distinct locations.
• Actively engaged in business development initiatives, focusing on small business lending, deposit acquisition, and enhancing customer loyalty.
• Cultivated strong personal connections with customers, prospects, and team members, establishing the branch as a community leader.
• Prioritized coaching and development of the team to maximize branch profitability.
• Executed targeted sales and marketing strategies to achieve branch objectives.
• Held accountability for recruiting and assembling a high-performing branch team, while exemplifying and promoting the core values of Synovus.

• Spearheaded and directed operations for the second busiest financial center in Georgia.
• Simultaneously supervised both operational and sales performance of the financial center.
• Enhanced customer experience scores by an impressive 10% through strategic initiatives.
• Delivered coaching and constructive feedback to enhance sales performance, leveraging insights gained from observing customer interactions.
• Successfully completed two outstanding surprise audits conducted by corporate, receiving a commendable finding of zero violations in the most recent audit.
• Skillfully managed a complex staffing model to align with customer demands while meeting business needs.

Joined the company as a CSR in 2002 and rapidly progressed to roles of increasing responsibility, including Sr. CSR, Assistant Branch Manager, and Branch Manager Trainee within the initial two years. Promoted to Branch Manager in 2005 and further advanced to the position of District Manager in 2011.

As District Manager:

• Supervised operations of 7 consumer branches throughout Georgia.
• Mentored and cultivated managers, empowering them to achieve their goals.
• Conducted underwriting for consumer loans.
• Conducted monthly compliance visits to all branches scheduled for audits, providing coaching to address policy violations and drive improvement.
• Attained the highest audit scores among all 7 branches during the final year in the Middle Georgia market.
• Designed innovative incentive plans to foster friendly competition and motivate team members toward goal attainment.
• Provided expert guidance to peers regarding changes in company policy and maintained checks and balances procedures to support managers in achieving high compliance standards.
• Volunteered to lead compliance management for the Area, which entailed creating weekly presentations for Area-wide conference calls to update policy, procedures, and best practices.
• Assumed responsibility for recruiting, interviewing, hiring, and training new team members, with a strong focus on talent retention.
• Developed the district to achieve top profit rankings within the state of Georgia.

As Branch Manager:

• Transformed the branch into one of the top 10 most profitable branches company-wide.
• Earned multiple accolades for running the most profitable branch, achieving the highest growth, and minimizing losses.
• Received 2 Impact Awards for developing new managers within the organization and coaching underperforming Branch Managers to achieve exceptional results.
• Served as the training manager for the Area, responsible for training newly hired associates statewide.
• Achieved Chairman's Forum recognition for three consecutive years.
• Earned Branch of the Year for the Area for three consecutive years and Branch of the Year for the District for six consecutive years.
• Fostered a high-performance team environment within the branch by establishing a culture of accountability and teamwork through coaching and development, enabling employees to overcome objections and achieve individual goals.
• Conducted underwriting for all consumer loans and mortgage applications.