Jeanna Jones
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
4
4
years of professional experience
Work History
Crew Member
Dunkin' Donuts
11.2020 - 03.2021
- Worked well with other crew members and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments; collect cash payments, returns and gift cards for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Crew Member
Dunkin' Donuts
08.2017 - 10.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
High School Diploma -
Taunton High School
Taunton, MA06.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Drive-Thru Operations
- Leadership Qualities
- Food Preparation
- Store Opening and Closing
- Menu Memorization
- Cleaning and organization
- Order Taking
- Food and beverage preparation
- Stocking and Replenishment
- Supply Restocking
- Critical Thinking
- Attention to Detail
- Dependable and Cooperative
READING BOOKS
I've learned that reading is one of my favorite new hobbies, it is like an escape from reality.
Timeline
Crew Member
Dunkin' Donuts
11.2020 - 03.2021
Crew Member
Dunkin' Donuts
08.2017 - 10.2019
High School Diploma -
Taunton High School