Jeanna Lato
Summary
Well-rounded Bartender/Server committed to providing guests with genuine hospitality and delivering exceptional services. Talented and skilled multitasker comfortable in fast-paced working environments.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Twisted Tree Steakhouse
01.2019 - 07.2024
- Developed good working relationships with fellow employees through effective communication.
- Assisted in setting up the bar and dining room for the service shift.
- Resolved customer complaints professionally.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with the POS system.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Greeted customers and provided excellent customer service.
- Served high customer volumes during special events, nights, and weekends.
Server
Wheelhouse Downtown
12.2018 - 09.2020
- Greeted guests in a friendly and professional manner.
- Communicated effectively with other team members to ensure smooth operations of shifts.
- Processed orders quickly and efficiently while ensuring accuracy in order fulfillment.
- Responded to customer inquiries promptly and courteously while providing excellent customer service.
- Maintained accurate cash handling practices while efficiently serving customers.
Server
Reifschneider's Bar & Grill
05.2016 - 12.2018
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Associate of Applied Science - General Studies
Jefferson College
Hillsboro, MO12-2024
Skills
- Food and drink service
- Beverage preparation
- Suggestive selling
- Cash and credit transactions
- Outstanding customer service
- Professional appearance
- Service-oriented mindset
- Liquor, beer, and wine knowledge
Timeline
Bartender/Server
Twisted Tree Steakhouse
01.2019 - 07.2024
Server
Wheelhouse Downtown
12.2018 - 09.2020
Server
Reifschneider's Bar & Grill
05.2016 - 12.2018
Associate of Applied Science - General Studies
Jefferson College
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