Jeanna Martin
Greenville,SC
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Adoptions Case Manager
South Carolina Department Of Social Services
Greenville, SC
02.2023 - 08.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Law Enforcement Training Officer/Supervisor
Calhoun Falls Police Department
Calhoun Falls, SC
03.2022 - 11.2023
- Trained and mentored new law enforcement officers, helping them develop their skills and advance in their careers.
- Streamlined company procedures by developing clear and concise internal policies and guidelines.
- Managed multiple policy-writing projects simultaneously, prioritizing tasks based on deadlines and importance levels.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
Law Enforcement Officer/Detention Officer
Anderson Police Department
Anderson, SC
03.2021 - 03.2022
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Answered emergency calls for help from citizens and business owners.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Completed paperwork and processing duties for incoming inmates and arrestees.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
Law Enforcement Officer
Central Police Department
Central, SC
10.2020 - 03.2021
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Streamlined paperwork processing through accurate documentation of incidents, arrests, and case files.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Served as a dedicated public servant by upholding the law and protecting citizens, fostering a sense of safety and security within the community.
- Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
Law Enforcement Officer
Mauldin Police Department
Mauldin, SC
06.2019 - 09.2020
- Served as a dedicated public servant by upholding the law and protecting citizens, fostering a sense of safety and security within the community.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Maintained order during large-scale events by collaborating with inter-agency partners and coordinating crowd control measures.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
Detention Officer
Pickens County Sheriff's Office
Pickens, SC
05.2019 - 06.2019
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
Student Intern
Pickens County Probation, Parole, and Pardon
Pickens, SC
01.2019 - 06.2019
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Telecommunications Officer (Dispatcher)
Greer Police Department
Greer, SC
07.2017 - 04.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Police and Fire fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Food Attendant (Starbucks/ Au Bon Pain)
Greenville Memorial Hospital
Greenville, SC
01.2017 - 12.2017
- Assisted customers with information regarding menu offerings and nutrition information.
- Handled food orders with precision and attention to detail, ensuring that each dish was prepared according to the customer's specifications for optimal satisfaction.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
- Accurately processed cash transactions while adhering strictly to company policies and procedures to minimize discrepancies or losses.
Counselor Aid
Bannum Place of Greenville
Greenville, SC
08.2016 - 12.2016
- Ensure residents are safe, secure, and in designated locations; Answer phones, Detailing information on residents; Properly conducting calls to federal probationers on parole through HIPs; Responsible for taking subsistence pay from the residents and securing the finances in a secure location; Provided new employees with training when hired on; Responsible for writing reports and fulfilling other duties as needed; Conducting routine checks of the facility while on shift; Ensure residents with work details did not have contraband when returning to the facility; Book in new residents and assign them to their beds.
- Maintained confidentiality of sensitive client information by adhering strictly to established privacy guidelines and ethical standards at all times.
Footwear Sales Associate
Academy Sports and Outdoors
Easley, SC
12.2015 - 07.2016
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Accurately handled cash, card and check transactions to balance computerized register.
- Boosted customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and storage areas.
Receptionist (Part-Time)
Brown Mackie College
Greenville, SC
02.2016 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
Legal Assistant (Temporary)
Bradley K. Richardson, P.C.
Anderson, SC
08.2015 - 11.2015
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Communicated pertinent information to clients via phone, email, and mail.
Criminal Justice Work Study
Tri-County Technical College
Pendleton, SC
04.2014 - 07.2015
- Contributed to program accreditation efforts by documenting course objectives, outcomes, and assessment methods as required by external review boards.
- Encouraged student participation in regional and national criminal justice competitions, showcasing their knowledge and skills while building confidence and teamwork abilities.
- Fostered a positive classroom environment by promoting open communication, teamwork, and respect among students from diverse backgrounds.
- Organized guest speaker events featuring professionals from the criminal justice field, exposing students to potential career paths and networking opportunities.
- Served as President for the Criminal Justice Club, supporting students in organizing events, fundraisers, and community service projects related to the field.
Detention Officer
Greenville County Detention Center
Greenville, SC
01.2015 - 06.2015
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
Sales Associate
Old Navy
Anderson, SC
10.2013 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Sociology
Arizona State University
Online05.2019
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
Online05.2019
Associate of Science - Criminal Justice
Tri-County Technical College
Pendleton, SC07.2014
Skills
- Case Management and Documentation
- Organization and Multitasking
- Conflict Resolution
- Critical Thinking
- Computer Proficiency
- Data entry proficiency
- Training and mentoring
- Goal-Oriented
References
References available upon request
Timeline
Adoptions Case Manager
South Carolina Department Of Social Services
02.2023 - 08.2024
Law Enforcement Training Officer/Supervisor
Calhoun Falls Police Department
03.2022 - 11.2023
Law Enforcement Officer/Detention Officer
Anderson Police Department
03.2021 - 03.2022
Law Enforcement Officer
Central Police Department
10.2020 - 03.2021
Law Enforcement Officer
Mauldin Police Department
06.2019 - 09.2020
Detention Officer
Pickens County Sheriff's Office
05.2019 - 06.2019
Student Intern
Pickens County Probation, Parole, and Pardon
01.2019 - 06.2019
Telecommunications Officer (Dispatcher)
Greer Police Department
07.2017 - 04.2019
Food Attendant (Starbucks/ Au Bon Pain)
Greenville Memorial Hospital
01.2017 - 12.2017
Counselor Aid
Bannum Place of Greenville
08.2016 - 12.2016
Receptionist (Part-Time)
Brown Mackie College
02.2016 - 05.2016
Footwear Sales Associate
Academy Sports and Outdoors
12.2015 - 07.2016
Legal Assistant (Temporary)
Bradley K. Richardson, P.C.
08.2015 - 11.2015
Detention Officer
Greenville County Detention Center
01.2015 - 06.2015
Criminal Justice Work Study
Tri-County Technical College
04.2014 - 07.2015
Sales Associate
Old Navy
10.2013 - 12.2014
Bachelor of Science - Sociology
Arizona State University
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
Associate of Science - Criminal Justice
Tri-County Technical College