Jeanna Martin
Greenville,SC
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Adoptions Case Manager
South Carolina Department Of Social Services
02.2023 - 08.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Law Enforcement Training Officer/Supervisor
Calhoun Falls Police Department
03.2022 - 11.2023
- Trained and mentored new law enforcement officers, helping them develop their skills and advance in their careers.
- Streamlined company procedures by developing clear and concise internal policies and guidelines.
- Managed multiple policy-writing projects simultaneously, prioritizing tasks based on deadlines and importance levels.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
Law Enforcement Officer/Detention Officer
Anderson Police Department
03.2021 - 03.2022
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Answered emergency calls for help from citizens and business owners.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Completed paperwork and processing duties for incoming inmates and arrestees.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
Law Enforcement Officer
Central Police Department
10.2020 - 03.2021
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Streamlined paperwork processing through accurate documentation of incidents, arrests, and case files.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Served as a dedicated public servant by upholding the law and protecting citizens, fostering a sense of safety and security within the community.
- Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
Law Enforcement Officer
Mauldin Police Department
06.2019 - 09.2020
- Served as a dedicated public servant by upholding the law and protecting citizens, fostering a sense of safety and security within the community.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Maintained order during large-scale events by collaborating with inter-agency partners and coordinating crowd control measures.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
Detention Officer
Pickens County Sheriff's Office
05.2019 - 06.2019
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
Student Intern
Pickens County Probation, Parole, and Pardon
01.2019 - 06.2019
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Telecommunications Officer (Dispatcher)
Greer Police Department
07.2017 - 04.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Police and Fire fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Food Attendant (Starbucks/ Au Bon Pain)
Greenville Memorial Hospital
01.2017 - 12.2017
- Assisted customers with information regarding menu offerings and nutrition information.
- Handled food orders with precision and attention to detail, ensuring that each dish was prepared according to the customer's specifications for optimal satisfaction.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
- Accurately processed cash transactions while adhering strictly to company policies and procedures to minimize discrepancies or losses.
Counselor Aid
Bannum Place of Greenville
08.2016 - 12.2016
- Ensure residents are safe, secure, and in designated locations; Answer phones, Detailing information on residents; Properly conducting calls to federal probationers on parole through HIPs; Responsible for taking subsistence pay from the residents and securing the finances in a secure location; Provided new employees with training when hired on; Responsible for writing reports and fulfilling other duties as needed; Conducting routine checks of the facility while on shift; Ensure residents with work details did not have contraband when returning to the facility; Book in new residents and assign them to their beds.
- Maintained confidentiality of sensitive client information by adhering strictly to established privacy guidelines and ethical standards at all times.
Footwear Sales Associate
Academy Sports and Outdoors
12.2015 - 07.2016
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Accurately handled cash, card and check transactions to balance computerized register.
- Boosted customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and storage areas.
Receptionist (Part-Time)
Brown Mackie College
02.2016 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
Legal Assistant (Temporary)
Bradley K. Richardson, P.C.
08.2015 - 11.2015
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Communicated pertinent information to clients via phone, email, and mail.
Criminal Justice Work Study
Tri-County Technical College
04.2014 - 07.2015
- Contributed to program accreditation efforts by documenting course objectives, outcomes, and assessment methods as required by external review boards.
- Encouraged student participation in regional and national criminal justice competitions, showcasing their knowledge and skills while building confidence and teamwork abilities.
- Fostered a positive classroom environment by promoting open communication, teamwork, and respect among students from diverse backgrounds.
- Organized guest speaker events featuring professionals from the criminal justice field, exposing students to potential career paths and networking opportunities.
- Served as President for the Criminal Justice Club, supporting students in organizing events, fundraisers, and community service projects related to the field.
Detention Officer
Greenville County Detention Center
01.2015 - 06.2015
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
Sales Associate
Old Navy
10.2013 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Sociology
Arizona State University
Online05.2019
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
Online05.2019
Associate of Science - Criminal Justice
Tri-County Technical College
Pendleton, SC07.2014
Skills
- Case Management and Documentation
- Organization and Multitasking
- Conflict Resolution
- Critical Thinking
- Computer Proficiency
- Data entry proficiency
- Training and mentoring
- Goal-Oriented
References
References available upon request
Timeline
Adoptions Case Manager
South Carolina Department Of Social Services
02.2023 - 08.2024
Law Enforcement Training Officer/Supervisor
Calhoun Falls Police Department
03.2022 - 11.2023
Law Enforcement Officer/Detention Officer
Anderson Police Department
03.2021 - 03.2022
Law Enforcement Officer
Central Police Department
10.2020 - 03.2021
Law Enforcement Officer
Mauldin Police Department
06.2019 - 09.2020
Detention Officer
Pickens County Sheriff's Office
05.2019 - 06.2019
Student Intern
Pickens County Probation, Parole, and Pardon
01.2019 - 06.2019
Telecommunications Officer (Dispatcher)
Greer Police Department
07.2017 - 04.2019
Food Attendant (Starbucks/ Au Bon Pain)
Greenville Memorial Hospital
01.2017 - 12.2017
Counselor Aid
Bannum Place of Greenville
08.2016 - 12.2016
Receptionist (Part-Time)
Brown Mackie College
02.2016 - 05.2016
Footwear Sales Associate
Academy Sports and Outdoors
12.2015 - 07.2016
Legal Assistant (Temporary)
Bradley K. Richardson, P.C.
08.2015 - 11.2015
Detention Officer
Greenville County Detention Center
01.2015 - 06.2015
Criminal Justice Work Study
Tri-County Technical College
04.2014 - 07.2015
Sales Associate
Old Navy
10.2013 - 12.2014
Bachelor of Science - Sociology
Arizona State University
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
Associate of Science - Criminal Justice
Tri-County Technical College
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