Jeanna Meredith

• Inbound call support working with platform users when experiencing urgent safety matter, such as, physical assault, privacy violation, gas leak at property, etc.
• Providing immediate and urgent support with assistance in rebooking, hotel transition or safe place relocation to remove user from unsafe situation.
• Communication with internal departments to ensure users receive real time and continued assistance.
• Assisting with removing users from properties with bad behavior trends potentially impacting website platform and Community.
• Use of empathy and respectfulness to maintain company integrity and non discrimination policies.

• Point of contacts for guests and hosts on platform that had problems before, during or after a reservation.
• Assisted customers regarding issues, such as, cleanliness concerns, amenities not working, or even personality conflicts.
• Worked with both parties to help mediate and negotiate a reasonable outcome within company guidelines.
• Utilized conflict resolution techniques to reach agreements to contentious issues between 2 parties while overcoming objections using friendly, persuasive strategies.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Made average of 50-75 outbound and inbound calls per day.

• Responded to customer requests for products, services and company information.
• Assisted with setting up accounts, troubleshooting platform or user errors, answering questions, and provided exceptional customer service.
• Walked customers through how to navigate website and phone app.
• Escalated customer's issues to designated departments for investigation and response to customer concerns.

• Audited team to adhere to company monitoring procedures of phone calls.
• Maintained and mentored a team of 14 individuals, including scheduling, and providing disciplinary action when necessary when company standards disregarded.
• Recorded, analyzed and held calibration meetings with home office and other quality assurance team members, operation managers, and lead supervisors.
• Implemented new quality assurance and customer service standards.

• Monitored verification calls and ensured employees completed calls according to client standards.
• Supported audit preparation through research, analysis and presentation development.
• One-on-one coachings to provide insite and constructive criticism of work performance.
• Provided regular updates to team leadership on quality metrics by communicating any consistency problems with employees.

• Verified customer information and account details to accurately asses customer understanding of creating new contract with renewed energy companies.
• Maintained accurate records
• Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
• Followed up on any change of company or client policy to maintain accuracy.

• Planned and prepared for studio shoots working with families and children.
• Contacted customers by phone for appointment reminders
• Marketed to bring in customers to make appointments or walk-ins
• Selected and set up appropriate props, backdrops and lighting.
• Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
• Digitally edited photos to enhance appearance for high quality images..
• Edited photos to customer satisfaction and maintained valid sales of photo products

• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Responded to customer requests for products, services and company information.
• Delivered exceptional customer service to customers by creating welcoming, positive experiences.
• Analyzed and escalated complaints when needed, to designated departments for investigation.

• Checked facility, employee work and service levels to maintain compliance with company and industry standards.
• Directed daily operations at busy short term loan facility.
• Increased business by marketing in surrounding area.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Processed inventory orders for 16 stores to maintain accurate supply list.

Transferred positions from Colorado Springs,CO to San Antonio, TX

• Processed short term payday loans, cashing checks, Moneygram transfers, cash handling experience
• Maintained and secured personal information of customers.
• Managed customer relations and customer service through daily communication and interaction.
• Worked varied hours, days, nights and weekends as business needs dictate.
• Maximized customer interactions by promptly identifying needs and wants.

• Processed customer transactions promptly, minimizing wait times and maintaining customer care at all times.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Assisted customers inquiries regarding checking and savings accounts and other related products.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Identified potential needs through observation, questioning and listening.

• Greeted customers, helped locate merchandise and suggested suitable options.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Maintained clean sales floor and straightened and faced merchandise.

• Balanced safe, prepared tills and prepared register bags for next sales date.
• Prepared bank deposits and corporate cash shipments.
• Sorted and counted coin and currency to make change for associates.
• Verified cash flow and electronic transactions from credit card system to balance registers.
• Gathered financial information from cashier tills and counted and inputted information into computer records.
• Researched and resolved till discrepancies.
• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
• Trained new employees on proper cash routines, procedures and requirements.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Restocked and organized merchandise in front lanes.