Jeanna O'Connor

· Welcome and greet guests, check them in and out, and schedule appointments

· Respond to customer inquiries about the spa's services and products

· Assist with sales of retail products and gift cards

· Handle the preparation and processing of any required transactions and payments

· Assist in spa marketing efforts as needed, including social media and email campaigns

· Ensure that guest concerns and complaints are handled in a timely and professional manner

· Maintain knowledge of all spa amenities, treatments, and programs

· Work in collaboration with other members of the spa team to provide excellent customer service and a positive guest experience.

· Assembled a Master Data Management (MDM) Team responsible for ensuring policies, procedures, and data quality were adhered to by employees Worldwide, using our newly implemented single global operating system.

· Responsible for the extraction of a Company's existing data (customers, vendors, and carrier's key company, contact, and pricing information), be correct and up to date while meeting policy standards before mass import of the information into the single platform.

· Created and maintained policies and procedures for the MDM Team.

· Managed a team of four to ten employees at any given time during the implementation phase, as well as ongoing maintenance after forty-three companies became fully implemented.

· Supported data migration and integration projects, ensuring accurate and timely data transfer.

· Conducted data profiling and analysis to ensure data quality and integrity.

· Provided training and support to team members and stakeholders on best practices and procedures.

· Developed a data quality audit, identifying and addressing data issues and gaps.

· Provided monthly conformance & non-conformance reports to stakeholders.

Conducted regular meetings with the MDM Team and participated in meetings with Executives and/or the Management of the IT department.

· Reviewed and quantified project requests for the IT Department.

· Lead and managed all global IT projects, including development, infrastructure, and system integrations, ensuring alignment with organizational goals and priorities.

· Managed a team of four employees within the IT Project Team.

· Prepared and communicated, project timelines, objectives, schedules, budget estimates,

and deliverables with key stakeholders.

Project monitoring and reporting to stakeholders, daily, progress reports, cost tracking, testing, and training until the project is completed and obtained stakeholder sign-off.

· Reviewed, approved, or denied, project plans of global RFQs & RFIs (Request for Quote & Information) for the Company's global accounts.

· Responsible for establishing and managing the RFQ Team of six employees.

· Created and maintained a knowledge base of company information and pricing, which users had access to as a baseline for initial submissions.

· Conducted regular meetings/conference calls with stakeholders to collaborate on pricing and company information while providing alternative shipping solutions for customers.

Continuous collaboration with the Global Sales Team, located around the world, to align our sales efforts which enhanced our global presence, opportunities, and new business/growth.