Hi, I’m
Jeanna Ortiz
Sacramento,CA
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Detail-oriented team player with strong organizational skills.
Overview
9
years of professional experience
Work History
Medical Vision Technology
Patient Service Representative
08.2023 - Current
Job overview
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used EPIC to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
C Store Distributors
Cashier
01.2023 - 05.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted customers entering store and responded promptly to customer needs
- Restocked and organized merchandise in front lanes
- Performed cash, card and check transactions to complete customer purchases
- Handled cash with high accuracy and took care to check bills for fraud
Sutter Health
Patient Service Representative II
10.2020 - 11.2022
Job overview
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Maintained patient records in accordance with HIPAA regulations.
- Used EPIC to schedule appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Resolved customer complaints using established follow-up procedures
CTA Community Supports
Residential Program Manager
03.2016 - 09.2022
Job overview
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Medication Disbursement and Medication Logs
- Staff Payroll
CTA Community Supports
Assistant Manager
01.2015 - 03.2016
Job overview
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Established team priorities, maintained schedules and monitored performance.
Skills
- Patient Registration
- Appointment Scheduling
- HIPAA Compliance
- EPIC Software Expert
- Time Management Skills
- Verifying Eligibility(Insurance Verification)
- Active Listening
- Telephone Triage
- Medicaid
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Patient Service Representative
Medical Vision Technology
08.2023 - Current
Cashier
C Store Distributors
01.2023 - 05.2023
Patient Service Representative II
Sutter Health
10.2020 - 11.2022
Residential Program Manager
CTA Community Supports
03.2016 - 09.2022
Assistant Manager
CTA Community Supports
01.2015 - 03.2016
SLCC
GED
Education
SLCCTAYLORSVILLE, UT
GED
Similar Profiles
Graciela ChavarinGraciela Chavarin
Patient Service Representative at Medical Vision TechnologyPatient Service Representative at Medical Vision Technology
TIFFANY MALMTIFFANY MALM
Certified Professional Coder at Medical Vision TechnologyCertified Professional Coder at Medical Vision Technology
Sharmake AbdiSharmake Abdi
Data Center Technician at Vision Technology SolutionsData Center Technician at Vision Technology Solutions
Bita RyanBita Ryan
PRODUCER at NBC NewsPRODUCER at NBC News
Matthews Babino JrMatthews Babino Jr
Program Coordinator at EGUSDProgram Coordinator at EGUSD