Hi, I’m
Jeanna Ortiz
Sacramento,CA
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Detail-oriented team player with strong organizational skills.
Overview
9
years of professional experience
Work History
Medical Vision Technology
Patient Service Representative
08.2023 - Current
Job overview
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used EPIC to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
C Store Distributors
Cashier
01.2023 - 05.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted customers entering store and responded promptly to customer needs
- Restocked and organized merchandise in front lanes
- Performed cash, card and check transactions to complete customer purchases
- Handled cash with high accuracy and took care to check bills for fraud
Sutter Health
Patient Service Representative II
10.2020 - 11.2022
Job overview
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Maintained patient records in accordance with HIPAA regulations.
- Used EPIC to schedule appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Resolved customer complaints using established follow-up procedures
CTA Community Supports
Residential Program Manager
03.2016 - 09.2022
Job overview
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Medication Disbursement and Medication Logs
- Staff Payroll
CTA Community Supports
Assistant Manager
01.2015 - 03.2016
Job overview
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Established team priorities, maintained schedules and monitored performance.
Skills
- Patient Registration
- Appointment Scheduling
- HIPAA Compliance
- EPIC Software Expert
- Time Management Skills
- Verifying Eligibility(Insurance Verification)
- Active Listening
- Telephone Triage
- Medicaid
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Service Representative
Medical Vision Technology
08.2023 - Current
Cashier
C Store Distributors
01.2023 - 05.2023
Patient Service Representative II
Sutter Health
10.2020 - 11.2022
Residential Program Manager
CTA Community Supports
03.2016 - 09.2022
Assistant Manager
CTA Community Supports
01.2015 - 03.2016
SLCC
GED
Education
SLCCTAYLORSVILLE, UT
GED
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