Jeanna Smith
Silsbee,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position. Ready to help team achieve company goals.
Overview
36
36
years of professional experience
Work History
Account Manager
Office Plus
09.2015 - 03.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained datebases for items we had
- Maintained our Website
- Ordered t-shirts to be printed
- Manned the office when rest of office staff were at markets
- helped our Warehouse in shipping
- created several databases to keep track of SKU's and UPC's
Bookkeeper
Haskell Donuts
08.2012 - 08.2015
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
Product Owner
Rocky Branch Community Store
05.2012 - 06.2013
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Owned and prioritized product backlog.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Analyzed customer feedback to identify areas for improvement.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Handled all Accounts Payable and Receivable
- Worked with employees to insure that our Customers were happy and satisfied
- Worked with CPA on all reports
- Open and Closed store
- Cook
- Cleaner
Office Manager
Brown & Sons Realty
09.2001 - 09.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Bookkeeper/Legal Secretary
Kristy K. Massey
09.1996 - 09.2001
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Entered figures using 10-key calculator to compute data quickly.
- Organized files for court proceedings.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Answered and directed calls using multi-line switchboard.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Screened telephone calls and forwarded to appropriate departments.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
- Scheduled all appointments, appearances and briefings.
- Scheduled and made appointments for 2 attorneys.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Diligently edited legal correspondence for grammar and spelling.
- Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the firm.
- Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
- Streamlined office procedures for increased efficiency in handling legal matters.
- Created and printed legal documents for attorneys to review.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Reduced financial discrepancies through transaction monitoring and management.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Clerk Specialist II
CenturyTel
04.1991 - 01.1995
- Maintained up-to-date employee records, ensuring accurate documentation of personal information, job titles, and salary adjustments.
- Managed busy appointment schedules to optimize use of time for staff members and clients alike.
- Maintained strict confidentiality when handling sensitive documents or discussing delicate personnel matters within the company culture.
- Supported team members with necessary resources by maintaining a well-stocked supply room and organized workspace.
- Reduced errors in data entry tasks by implementing thorough quality control measures.
- Assisted management in decision-making processes, providing detailed reports on departmental performance.
- Handled incoming and outgoing correspondence, including sorting mail, drafting professional emails, and assisting with the preparation of marketing materials.
- Managed multi-line phone systems, effectively handling high call volumes while maintaining a professional demeanor and ensuring timely responses.
- Ensured accurate recordkeeping by diligently updating databases with new client information or changes to existing data.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Telephone Operator
San Marcos Telephone Company
09.1990 - 05.1991
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
Cashier/Steamer
Taco Bell
05.1988 - 09.1990
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Made food to order
- started training for Shift Manager
Education
High School Diploma -
San Marcos High School
San Marcos, TX06.1990
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Goal-Oriented
- Client Relationship Building
- Issue Resolution
- Goals and performance
- Documentation And Reporting
- Client rapport
- New account creation
- Customer Needs Assessment
- Cold calling skills
- Order Processing
- Database Management
- Coordinating documents
- Excel and Word expertise
Timeline
Account Manager
Office Plus
09.2015 - 03.2024
Bookkeeper
Haskell Donuts
08.2012 - 08.2015
Product Owner
Rocky Branch Community Store
05.2012 - 06.2013
Office Manager
Brown & Sons Realty
09.2001 - 09.2011
Bookkeeper/Legal Secretary
Kristy K. Massey
09.1996 - 09.2001
Clerk Specialist II
CenturyTel
04.1991 - 01.1995
Telephone Operator
San Marcos Telephone Company
09.1990 - 05.1991
Cashier/Steamer
Taco Bell
05.1988 - 09.1990
High School Diploma -
San Marcos High School
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