Jeanna Smith
Manager
Farmerville,LA
Summary
Driven Account Manager with a proven track record at Couture Tee Company, excelling in customer satisfaction and account servicing. Leveraged needs analysis and complaint management skills to enhance client relationships and foster loyalty. Achieved significant revenue generation through strategic account management and vendor relations, ensuring a 30% increase in customer engagement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry/Transciption position. Ready to help team achieve company goals.
Overview
34
34
years of professional experience
Work History
Account Manager
Couture Tee Company
09.2014 - 03.2024
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Bookkeeper
Haskell's Donuts
08.2012 - 08.2014
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reported financial data and updated financial records in ledgers and journals.
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed payroll for employees and maintained detailed records of procedures.
- Used knowledge of local laws to comply with reporting requirements.
- Completed tax forms in compliance with legal regulations.
- Posted daily receipts and payments in accordance with corporate protocols.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Owner
T and J Grocery
04.2013 - 06.2014
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Bookkeeper/Manager
Brown & Sons Realty, LLC
09.2001 - 09.2010
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Reported financial data and updated financial records in ledgers and journals.
- Completed payroll for employees and maintained detailed records of procedures.
- Established QuickBooks accounting system to reflect accurate financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed tax forms in compliance with legal regulations.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Reconciled and corrected issues with financial records.
- Identified accounting errors when cross-referencing documents and database information.
- Used knowledge of local laws to comply with reporting requirements.
- Posted daily receipts and payments in accordance with corporate protocols.
- Developed and implemented procedures to improve accounting efficiency.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Inspected account books and recorded transactions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Input financial data and produced reports using Quickbooks.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Entered figures using 10-key calculator to compute data quickly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
Legal Secretary/Bookkeeper/Property Manager
KKM Properties, LLC
07.1996 - 08.2001
- Screened telephone calls and forwarded to appropriate departments.
- Developed and maintained filing and retrieval systems.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Diligently edited legal correspondence for grammar and spelling.
- Created, indexed, and maintained client binders.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
- Organized files for court proceedings.
- Scheduled and made appointments for 2 attorneys.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Scheduled all appointments, appearances and briefings.
- Received and placed telephone calls to clients and prospective clients.
- Answered and directed calls using multi-line switchboard.
- Researched and identified legal precedents and statutes.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
- Developed and maintained positive relationships with clients and colleagues.
- Prepared and processed invoices for attorney billing.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Created and printed legal documents for attorneys to review.
- Planned and organized internal and external events, meetings and conferences.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Composed contracts, pleadings and motions in accordance with established guidelines.
- Assisted with preparation of trial materials and documents.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Maintained and processed invoices, deposits, and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed payroll for employees and maintained detailed records of procedures.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed tax forms in compliance with legal regulations.
- Used knowledge of local laws to comply with reporting requirements.
- Reduced financial discrepancies through transaction monitoring and management.
- Identified accounting errors when cross-referencing documents and database information.
- Reconciled and corrected issues with financial records.
- Input financial data and produced reports using Quickbooks.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Entered figures using 10-key calculator to compute data quickly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Inspected account books and recorded transactions.
- Maintained sufficient number of units market-ready for lease.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Collected and maintained careful records of rental payments and payment dates.
Specialist I
CenturyTel
09.1990 - 01.1995
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
Education
High School Diploma -
San Marcos High School
San Marcos, TX06.1990
Skills
- Revenue Generation
- Needs analysis
- Customer training
- Account Servicing
- Team Training
- Account Management
- Complaint Management
- Customer Service
- Vendor Relations
- Documentation And Reporting
- Tax Preparation
- Account servicing skills
- Collections expertise
- Customer Relationships
- Customer Satisfaction
Accomplishments
In 2005 to 2009, was part of a wonderful group to get a Type 2 Charter School opened in our Parish. Worked diligently for 4 years typing up all policies and helping research what we needed to do to open the school. Attended numerous meetings with local residents to talk about what we were doing. Headed up the fundraising for our school. Once we were approved, worked with committees to hire staff. Sat in on financial meetings and went over budgets.
Sat on the the Board of Directors for D'Arbonne Woods Charter School from 2009 to 2017. Helped in the hiring of teachers and support staff. Helped in getting the funding to build a new school building. Helped towards making our school an A school. We achieved that within a couple of years.
Timeline
Account Manager
Couture Tee Company
09.2014 - 03.2024
Owner
T and J Grocery
04.2013 - 06.2014
Bookkeeper
Haskell's Donuts
08.2012 - 08.2014
Bookkeeper/Manager
Brown & Sons Realty, LLC
09.2001 - 09.2010
Legal Secretary/Bookkeeper/Property Manager
KKM Properties, LLC
07.1996 - 08.2001
Specialist I
CenturyTel
09.1990 - 01.1995
High School Diploma -
San Marcos High School