Jeanna Stein
Massapequa
Summary
Friendly, reliable, dynamic cashier with proven expertise at Lazy Lobster and The Philly Pretzel Factory, excelling in customer service and cash management. Recognized for enhancing customer satisfaction through effective complaint resolution and team collaboration. Demonstrated strong work ethic by training new employees and streamlining checkout processes, contributing to a more efficient and welcoming shopping environment
Overview
3
3
years of professional experience
Work History
Cashier
Lazy Lobster
03.2023 - 08.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated the cash register, for cash and card transactions efficiently.
- Took the order for customers correctly, taking into account any modifications or allergies, so that the customer gets exactly what they paid for.
- Built relationships with customers to encourage repeat business.
- Was respectful and nice to the customers, greeted them when they came in the store.
- Had full knowledge of the menu and was able to answer any question the customer had about the food they wanted to order.
- Restocked and organized the packaging used for the food during the closing shifts.
- Prepared the restaurant correctly during the opening shifts
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Was flexible and took over shifts for coworkers when needed.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Made sure all transactions were processed correctly.
- Trained new employees.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted my coworkers during busy times if needed, so that we got the food out to customers in a timely matter.
Cashier
Philly Pretzel Factory
08.2021 - 01.2023
- Greeted customers warmly entering the store and responded promptly to customer needs.
- I answered any questions they had correctly with my knowledge of the stores policies and menu
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked anything running low at the end of the night (dips, sodas in the soda machine, etc.)
- Made the pretzel dough.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Trained new employees on how to use the cash register properly, effectively help customers, and what was expected of us during closing/opening of the store.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Contributed to cleaning any machinery that was used during the shift to make the pretzel dough, as well as the containers the cooked pretzels were displayed in throughout the day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- When the store was busy I helped out in various positions to keep the work environment flowing.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Reduced processing errors by meticulously following transaction procedures.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL05-2027
Skills
- Customer service
- Customer assistance
- Decision making aptitude
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Time management skills
- Cash management
- Order taking
- Merchandise restocking
- Complaint resolution
Languages
American Sign Language
Professional Working
Timeline
Cashier
Lazy Lobster
03.2023 - 08.2024
Cashier
Philly Pretzel Factory
08.2021 - 01.2023
Bachelor of Science - Health Sciences
University of Central Florida
Similar Profiles
Varsha SunnyVarsha Sunny
Food and Beverage Supervisor at Lazy LobsterFood and Beverage Supervisor at Lazy Lobster
Jataya MayoJataya Mayo
Host at Lazy Dog Restaurant & BarHost at Lazy Dog Restaurant & Bar
Seyram AgbanyoSeyram Agbanyo
Take-Out Server at Lazy Dog Restaurant & BarTake-Out Server at Lazy Dog Restaurant & Bar
Elizabeth O'ByrneElizabeth O'Byrne
Special Education Teachers Aide at Nassau BOCESSpecial Education Teachers Aide at Nassau BOCES
James RubensteinJames Rubenstein
Accountant at A+ Technology & Security Solutions, Inc.Accountant at A+ Technology & Security Solutions, Inc.