Jeanna Wheeler
ROCHESTER
Summary
Dynamic professional with a friendly, positive attitude and proven customer service skills, honed at McDonald's Restaurant. Successfully led teams as a Shift Leader at Dairy Queen, enhancing productivity through effective problem-solving and collaboration. Experienced in operational strategy and budget management as a General Manager, driving efficiency and service excellence.
Overview
10
10
years of professional experience
Work History
Daily Prep
McDonald's Restaurant
09.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Shift Leader
Dairy Queen Grill & Chill
05.2018 - 09.2023
- Oversaw daily operations, ensuring adherence to safety protocols and company standards.
- Trained new team members on equipment usage and operational procedures.
- Managed inventory levels, performing regular stock checks to prevent shortages.
- Implemented efficient workflow processes to enhance team productivity.
- Resolved customer inquiries and complaints promptly to maintain service quality.
- Monitored team performance, providing feedback for continuous improvement.
- Collaborated with management to develop strategies for operational efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
General Manager
Dreamcatcher
02.2015 - 03.2017
- Directed operational strategy to enhance productivity and streamline processes across departments.
- Managed cross-functional teams to achieve organizational goals and improve team collaboration.
- Developed and implemented performance metrics to monitor and enhance service delivery standards.
- Oversaw budget management, ensuring optimal resource allocation for various projects and initiatives.
Education
High School Diploma -
Rochester High School
Rochester, WASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Daily Prep
McDonald's Restaurant
09.2024 - 03.2025
Shift Leader
Dairy Queen Grill & Chill
05.2018 - 09.2023
General Manager
Dreamcatcher
02.2015 - 03.2017
High School Diploma -
Rochester High School