JEANNA MARIE VADEN
ATHENS
Summary
Adept at managing escrow transactions and fostering client relationships, I significantly enhanced client satisfaction at Homeland Title Company. My expertise in document review and exceptional customer service skills have consistently contributed to successful real estate closings, demonstrating a strong ability to multitask and maintain meticulous file management.
Overview
15
15
years of professional experience
Work History
Escrow Assistant
Homeland Title Company
10.2020 - Current
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Maintained open communication with lenders, brokers and borrowers.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled signings and gathered required paperwork.
Receptionist
Craig's Dirt Service
08.2019 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Escrow Assistant
Homeland Title Company
11.2009 - 08.2019
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Maintained open communication with lenders, brokers and borrowers.
- Followed-up on status of releases, policies, and return of recorded documents.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Education
High School Diploma -
Lindale High School
Lindale, Texas05.1988
Skills
File Management
Escrow Knowledge
Document Review
Real Estate Transactions
Notary Public Certification
Schedule Coordination
Title procedures
Data entry proficiency
Client Relationship Building
Loan Document Familiarity
Document Preparation
Closing process expertise
Time Management
Customer Service
Clerical Support
Timeline
Escrow Assistant
Homeland Title Company
10.2020 - Current
Receptionist
Craig's Dirt Service
08.2019 - 09.2020
Escrow Assistant
Homeland Title Company
11.2009 - 08.2019
High School Diploma -
Lindale High School