Jeanne Dangler
Honey Brook,PA
Summary
Dynamic leader with extensive experience at Extended Stay Hotel, excelling in organizational development and customer relationship management. Achieved operational excellence through strategic budgeting, cost control, and fostering vendor relationships. Proven track record in enhancing customer experiences and staff motivation, driving profitability and efficiency.
Overview
15
15
years of professional experience
Work History
General Manager
Extended Stay Hotel
07.2018 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Handled bank deposits.
- Implemented effective customer service surveys to encourage feedback.
- Delivered exceptional client experiences through hands-on leadership of associates.
Assistant Manager
Extended Stay Hotel
07.2016 - 07.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated daily tasks to team members to optimize group productivity.
Team Lead
Extended Stay Hotel
08.2014 - 07.2016
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted inventory checks, resolved discrepancies and completed paperwork to keep systems accurate and current.
- Collected, arranged, and input information into database system.
Customer Service Representative
Extended Stay Hotel
09.2010 - 08.2014
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Documented conversations with customers to track requests, problems, and solutions.
Housekeeper
Extended Stay Hotel
01.2010 - 09.2010
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Returned emptied garbage receptacles to proper locations.
- Sorted, laundered and put away various laundry items.
- Returned vacant rooms to occupant ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Handled requests for extra linens, toiletries and other supplies.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
High School Diploma -
Academy Park High School
Sharon Hill, PA06-1996
Skills
- Budgeting and cost control strategies
- Client account management
- Quality management
- Organizational development
- Staff management
- Vendor relationships
- Purchase and planning
- Departmental operations management
- Staff training and development
- Customer experiences
- Supervision and training
- Customer relationship management
- Staff motivation
- Problem resolution
- Profit and loss accountability
Timeline
General Manager
Extended Stay Hotel
07.2018 - 07.2024
Assistant Manager
Extended Stay Hotel
07.2016 - 07.2018
Team Lead
Extended Stay Hotel
08.2014 - 07.2016
Customer Service Representative
Extended Stay Hotel
09.2010 - 08.2014
Housekeeper
Extended Stay Hotel
01.2010 - 09.2010
High School Diploma -
Academy Park High School
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